Java Developer & Level 2 Support Analyst at Papirfly

Rennes, Brittany, France -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java, Python, Bash, CI/CD, SQL, Maria DB, MQ Series, Rundeck, ELK, Grafana, English, Customer Focus, Angular, Kotlin, LLM Prompting

Industry

Software Development

Description

The company Keepeek, the French leader in Digital Asset Management (DAM), supports more than 350 renowned clients such as Stellantis, Orange, Renault, La Redoute, the Ministry of Culture, Intermarché, Auchan and Airbus. With consistent annual growth of over 20% since its creation in 2008, the company posted a turnover of €7.1 million in 2023, supported by a team of 75 employees based in Paris and Rennes. Keepeek joined the Papirfly group (250 employees) based in Oslo in June 2023. Come and join our team in a warm and dynamic working environment, where innovation, challenges and mutual support are at the heart of our corporate culture. Job description As a Java Developer & Level 2 Support Analyst, your priority will be to resolve customer issues reported to support. You will be the main point of contact for a team dedicated to help and satisfy our customers. Our solution includes a highly customisable web portal, a back office, an API and numerous customer scripts tailored to their needs. As part of a team of five people, you will have the opportunity to discover a variety of customer environments, work on the entire scope of the Keepeek solution and develop your skills in a wide range of technologies: front-end, back-end, messaging, async, multi-threading, databases, etc. The development process is organised around a weekly Kanban flow with sprint planning rituals and daily meetings. Continuous improvement is essential for identifying root causes so that problems encountered can be eradicated permanently. Your responsibilities Analyse technical issues reported by customers and provide at least an explanation of the situation (root cause) with help dedicated AI internal toolings Make corrections or develop upgrades. Ensure real-time and transparent communication with support teams. Be proactive in proposing improvements to processes and code stability. Provide assistance to other teams depending on availability and support workload. Required skills Java Python / Bash CI/CD: Bitbucket, Jenkins, Sonarqube, etc. SQL / Maria DB / MQ Series Rundeck, ELK, Grafana English: written / oral comprehension Customer focus: you enjoy interacting with users and/or customers. Additional assets: Angular technology, Kotlin, LLM prompting Our values: innovative, committed, loyal and supportive The team values everyone's experience and skills. You will be encouraged to contribute ideas on the topics covered, whether it be interface changes, optimising customer algorithms or improving our internal processes. Keepeek favours hands-on management, kindness and well-being at work. In addition to daily exchanges, you will have a dedicated weekly meeting with your manager to discuss any issues you may have and build your career path together. We promote a flexible working model that includes several days of remote working per week. You With a five-year degree or engineering school qualification, you have at least two years experience in Java technology. We are particularly interested in logical profiles with good analytical and investigative skills, as well as the ability to be responsive and prioritise tasks effectively. We regularly question our work and processes, so being proactive and showing initiative are also valued assets. Finally, mutual support between teams is a key factor in our success. Keepeek offers you a rewarding work environment that promotes closeness, kindness and well-being. If you share our values and want to actively contribute to our project, join us on this exciting adventure! Compensation and Benefits In addition to the salary, the company provides a range of benefits, including meal vouchers and access to the employee committee benefits .

Responsibilities

You will analyze technical issues reported by customers and provide explanations of the situation. Additionally, you will make corrections or develop upgrades while ensuring real-time communication with support teams.