OB SUMMARY:

We are seeking a highly skilled and experienced System Engineer to join our L2 support team. The ideal candidate will have a strong background in Java debugging, production support, and monitoring tools, with a proven track record of resolving complex L2 tickets in a fast-paced environment.

REQUIRED SKILLS & QUALIFICATIONS:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in Java development/support roles.
• Strong hands-on experience with Java 1.7/1.8, J2EE, Servlets, and JSP.
• Proficient in SQL/PL-SQL and database troubleshooting (Oracle, MySQL).
• Experience with log analysis tools (e.g., Splunk, ELK).
• Familiarity with CI/CD pipelines, Git, and DevOps practices.
• Excellent problem-solving and analytical skills.
• Strong communication skills and ability to work in a global team environment.
  Job Type: Fixed term contract
  Contract length: 12 months
  Pay: $55.00-$60.00 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Provide Level 2 (L2) support for Java-based enterprise applications.
• Troubleshoot and debug Java code to resolve production issues.
• Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
• Collaborate with L1 support, development, and QA teams to ensure timely resolution of incidents.
• Analyze logs, identify root causes, and implement fixes or workarounds.
• Maintain documentation for recurring issues and resolution steps.
• Participate in on-call rotation and provide support during off-hours as needed.
• Ensure adherence to SLA timelines and escalate critical issues appropriately.
• Contribute to continuous improvement by identifying automation opportunities and process enhancements.