The Assistant Store Manager is responsible for the overall operation of their store that includes assistance with hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor control, and providing a great work environment. This is a full-time position requiring flexibility in hours that may include early mornings, evenings, weekends and/or holidays.

REQUIREMENTS

Experience and Qualifications

• Minimum of 2 years of general assistant management experience in full-service, casual or quick-service restaurant or retail.
• Food Safety Certification preferred.

Skills

• Effective communication with individuals at all levels including guests, Team Members, Area Manager, leadership team, vendors and other individuals you may come in contact with.
• Ability to provide guest satisfaction, service excellence and problem resolution.
• Ability to effectively lead, manage and motivate Team Members.
• Ability to direct and drive performance and follow up with corrective action as required.
• Ability to prioritize, organize work assignments, delegate work, focus attention to details.
• Clear thinker, conflict resolution, exercising good judgment in decision making.
• Determine training needs and facilitate as required.
• Financial acumen to prepare schedules, watch labor costs, inventory control, purchasing and ordering, sales reports, budgets, P&L statements, etc.
• Must be proficient in Microsoft Office. (Word, Excel, Power Point)
• Perform job tasks independently with minimal supervision.

Physical Demands

• Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via automobile for long periods of time.

This description was prepared to indicate the general nature, kinds of activities, and levels of work difficulty typically required. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned.
Job Type: Full-time
Pay: From $17.00 per hour

Ability to Commute:

• Tallahassee, FL 32306 (Required)

Ability to Relocate:

• Tallahassee, FL 32306: Relocate before starting work (Required)

Work Location: In perso

• Display a professional attitude and remain courteous at all times.
• Ensure Service Standards are followed according to Core Values.
• Conduct daily Pre-Shift Huddles to review the Launch Pad and monthly Team Member meetings.
• Inspect uniform and grooming of team members and handle discrepancies accordingly.
• Ensure Standards and Policies are followed.
• Coach and counsel Team Members and prepare disciplinary action as required following the Progressive Discipline Policy.
• Work with the Training Manager to ensure Team Members are trained according to Brand Standards and Core Values.
• Ensure the work environment is safe, secure, and healthy by following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; maintaining the patio, walkways and parking lot.
• Prepare Team Members schedule within established labor standards.
• Ensure master tracker and checklists are followed; and side work is complete.
• Maintain knowledge of the menu, Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge and ensuring the Team Members are knowledgeable in all areas as well.
• Ensure food and labor costs are managed and controlled; minimize waste, ensure products are prepared according to Brand Standards.
• Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures, and community marketing initiatives.
• Identify ways to improve guest service experience.
• Visible on the floor, particularly during peak business.
• Ensure par levels for supplies and equipment are maintained; replenishing shortages or additional items as needed.
• Foster a healthy and collaborative team environment.
• Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures and community marketing initiatives.
  This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.