Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

JOB PURPOSE:

As a Jira Administrator, you will play a key part in our adoption of JIRA cloud from legacy Jira on-premise; ensuring our Jira environment is optimised for success. You will work closely with business groups to support, gather requirements, improve processes, and troubleshoot system issues.
We’re looking for a forward-thinking individual to drive improvements and efficiencies in the adoption of JIRA cloud across Lifeplus as we move away from JIRA on-premise,, for IT teams as well as the Change Management Office. You will engage with teams across all business groups, finding opportunities to educate, support, promote consistency, embed new features & methodologies; ultimately enabling Lifeplus teams to do great things! Leveraging our 365 platform wherever possible through integrations is key.

THE ROLE WILL INCLUDE BUT IS NOT LIMITED TO:

• Provide ongoing user support and training for Jira best practices to beginners as well as our more experienced users.
• Collaborate with teams to gather requirements and improve processes.
• Troubleshoot and resolve issues related to Jira functionality.
• Supporting our change portfolio through configuring and maintaining Jira projects, workflows, and permissions across all change initiatives.
• Creation of JIRA dashboards and reports for change initiatives and resource managers as well as support for reporting at the change portfolio level.
• Guiding people across Lifeplus on how they can use Jira to meet their team’s requirements.
• Guiding our support team on how to address complicated requests and taking decisions to facilitate the right outcomes.
• Documenting our configuration and change management.

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview