Jira Administrator at Red River

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

124020.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Jira Administration, Confluence Cloud, Atlassian Tools, JQL, Scripting, Automation, Agile Methodologies, ITSM Processes, Troubleshooting, Data Integrity, System Audits, Governance Policies, REST API Integrations, ITIL Processes, User Management, Security Best Practices

Industry

IT Services and IT Consulting

Description

About the Job Red Hat is seeking a skilled Jira Administrator with 5+ years of experience to manage, configure, and optimize our Atlassian Cloud environment, including Jira Cloud and Confluence Cloud. This individual will ensure system stability, implement best practices, support Agile project management and IT service management, and contribute to our ongoing migration from the Data Centre to the Cloud. What You Will Do Administer, configure, and maintain Jira Cloud, Confluence Cloud, and other Atlassian tools Manage Jira projects, workflows, issue types, screens, fields, and permission schemes Monitor and optimize Jira Cloud performance, conducting routine maintenance and cleanup Develop and maintain custom dashboards, reports, and automation using JQL and Automation for Jira Implement integrations between Jira Cloud and tools such as Bitbucket, GitHub, Jenkins, and third-party plugins Support end-users by troubleshooting issues, providing training, and documenting best practices Work with development, IT, and Agile teams to tailor Jira Cloud configurations to meet business needs Ensure data integrity, perform regular system audits, and manage Atlassian Cloud updates and changes Create and enforce governance policies for Jira Cloud usage and standard operating procedures Contribute to and support migration efforts from Jira/Confluence Data Centre to Atlassian Cloud What You Will Bring 5+ years of hands-on experience in Jira administration, including configuration and customization Strong understanding of Jira Cloud, Confluence Cloud, and Atlassian Organization management Proficiency in JQL, scripting (Groovy, Python, or PowerShell), and automation within Jira Experience with Jira plugins such as ScriptRunner, Rich Filters, EazyBI, and others Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes Experience integrating Jira Cloud with DevOps tools (Bitbucket, GitHub, Jenkins, etc.) Strong troubleshooting skills with the ability to diagnose and resolve Jira Cloud and Confluence Cloud issues Ability to collaborate with cross-functional teams and communicate technical concepts effectively Knowledge of Cloud-specific user management, permission schemes, and security best practices Hands-on experience in migrating from Jira/Confluence Data Centre to Atlassian Cloud The following will be considered a plus: Atlassian Certifications (e.g., ACP-120: Jira Cloud Administration, ACP-520: Atlassian Cloud Organization Admin, ACP-100: Jira Administration for Data Centre,) Experience with REST API integrations for Jira Cloud automation and data extraction Understanding of ITIL processes and ITSM best practices Familiarity with Atlassian Access and Organization-level administration The salary range for this position is $77,520.00 - $124,020.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Responsibilities

The Jira Administrator will manage, configure, and optimize the Atlassian Cloud environment, ensuring system stability and supporting Agile project management. They will also contribute to the migration from Data Centre to Cloud and implement best practices.