Job Overview: The Job Coach provides tailored support and guidance to job seekers, assisting them in developing essential skills, preparing for interviews, and navigating their career paths as well as assisting with obtaining and maintaining employment consistent with their vocational goals and skills. This position is responsible for maintaining detailed case files on participants, including required forms, evaluation of job retention and progress toward goals in individual success plan. The Job Coach builds relationships with the business community and facilitates outreach activities to service providers and potential participants.

REQUIRED SKILLS/ABILITIES:

• Proven ability to engage and collaborate with people from varied cultural, socioeconomic, and demographic backgrounds
• Self-motivated and capable of working independently as well as collaboratively within a team
• Strong public speaking skills and presenting to diverse audience sizes, from intimate groups to large assemblies
• Excellent interpersonal and communication skills
• Strong organizational and time management abilities
• Strong knowledge of community resources and established working relationships with key local agencies
• Empathy and understanding of clients’ needs and challenges
• Ability to motivate and inspire clients
• Problem solving skills and ability to think strategically
• Skilled in managing and de-escalating conflict and crisis situations with professionalism and composure
• Strong computer skills with the ability to quickly learn and adapt to new technologies
• High level of confidentiality and professionalism
• Creative and compassionate.

EDUCATION & EXPERIENCE:

• Education: Associate’s degree in business or related field required, bachelor’s degree preferred. A minimum of 4 years of relevant work experience may serve as a substitute for the educational requirement.
• Experience: Minimum 1 year of experience with job training/workforce development preferred.

• Recruits’ participants to the program.
• Provides one-on-one coaching sessions for job seekers
• Conducts skills assessments to identify individual strengths, skills, aspirations and identify areas for development
• Assist clients in identifying career goals and creating action plans – monitor client progress and adjust coaching strategies as needed
• Develop and deliver career development workshops on job readiness skills, resume writing, cover letter creation, job search strategies and techniques, networking, workplace professionalism, communication and mock interviews with feedback
• Provide guidance on continuing education and professional certifications – foster a culture of continuous learning by identifying skill gaps and recommending appropriate development opportunities
• Assist clients in overcoming employment barriers by providing individualized supportive services to maintain employment
• Assist participants in obtaining information about their benefits (e.g. SSI, Medicaid, SNAP) and understanding how these benefits will be affected by employment.
• Advocating for the client throughout their employment period
• Maintains accurate participant records and report on placement activities
• Entering activity data in required databases
• Collect and analyze clients’ timesheets on a bi-monthly schedule
• Attends activities in the community relating to employment services
• Coordinate and build relationships with employers and secure employment opportunities, negotiate customized job requirements
• Conduct weekly employer contacts to learn about the needs of the business, describe the support offered by the program, and describe participant strengths relevant to the position.
• Performs other duties as assigned
  Minimum Requirements: Faith: This position does not have a faith requirement. When Faith Based is required: This position must be held by an individual who is a practicing Roman Catholic. There is no other background that can substitute for this requirement. When Faith based is not required: This position does not have a faith requirement.