JOB DESCRIPTION

Job: Job Coach Federal Worksites
Job Code: M79 - PR-Job Coach Fed Sites
HR Title Group: Workforce Inclusion
Salary Grade: N16
FLSA Status: Non-Exempt
Approval Date: July 2024

POSITION SUMMARY:

Under general supervision, the Job Coach provides employment support to employees with disabilities at a military installation. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their work day in performing their job tasks to meet the customer/contract needs with accommodations as necessary.

MINIMUM QUALIFICATIONS:

• One or more years of experience working with people with disabilities preferred;
• Trades knowledge including carpentry, HVAC, plumbing, electrical, locksmith etc. preferred;
• Ability to communicate effectively and respond to questions and requests from team, customers and others;
• Effective written communication skills using appropriate business English;
• Human relations skills to maintain effective working relationships with team;
• Effective customer service skills;
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Basic mathematical ability including addition, subtraction, multiplication, and division;
• Demonstrated customer service, problem solving and common sense skills.

EDUCATION REQUIREMENTS:

High School Diploma or GED

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuvering to and around equipment
• Bending, kneeling, stooping, and reaching
• Transporting to various locations within customer site
• Viewing computer screens
• Utilizing keyboard

1. *Monitors and teaches employees with disabilities skills to help them succeed in their job. Supports employees by answering questions and providing direction to them throughout their work shift.
2. *Assists employees with arrival and departure to work; transportation; and assistance with learning the protocol and rules for the work site.
3. *Coaches and trains employees in managing their attendance, schedule, performance, interactions, and personal behavior.
4. *Assists Counselor, Human Resources or their direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, time cards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE.
5. *Ensures the employee is working safely and maintains quality standards.
6. *Communicates with employees and supervisors to ensure that the employee and all relationships are successfully and positively maintained.

7. *Ensures correct procedures are followed when handling issues related to the employees behavior at work.

8. Performs other duties and special projects as assigned.

• Denotes Essential Job Function