Job Coach - Health at Serco Plc

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

30000.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Mentoring, Information Advice And Guidance, Organisational Skills, Time Management, Communication Skills, Microsoft Office

Industry

Facilities Services

Description

Location: Cardiff, CF24 0ED Contract: Full-time, Permanent Salary: £30,000 plus benefits Empower Lives, Break Barriers, and Help People Thrive Are you passionate about transforming lives and empowering individuals to achieve their goals despite health challenges? We’re looking for Job Coaches to join our team in the Employability sector, and support jobseekers on their journey to sustainable employment. No prior health knowledge is required – full training is provided! In this rewarding role, you’ll work closely with people facing health-related barriers to employment. You’ll inspire, coach, and guide them to overcome challenges, gain confidence, and secure meaningful work. We’re looking for people with empathy and a genuine passion for making a difference, and experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG). If you hold a Level 3 IAG qualification (or equivalent) already, that’s a bonus! And if not, we’ll support you to work towards it. What you’ll do: Manage a caseload of customers, conducting ongoing Needs Assessments, creating tailored Action Plans, and maintaining accurate and comprehensive records to track customer progress. Coach and motivate individuals to develop job-seeking skills, including CV writing, interview preparation, and job applications. Engage with local employers to match participants with suitable job opportunities. Provide in-work support to ensure long-term success and job retention. Work collaboratively with internal teams and external partners to ensure customers have access to a range of support services. What you’ll bring: Experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG). Experience in a performance-driven environment. Knowledge of local job markets and recruitment practices. Strong organisational, time-management, and communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Desirable: Welsh speaker What we offer: Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. This role requires local travel and working from our Cardiff office. All employees will undergo an enhanced DBS check as part of our safeguarding commitment. Ready to make a difference? Apply now to become a Health Coach and help us support people on their path to sustainable employment! All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

Manage a caseload of customers, conducting ongoing Needs Assessments and creating tailored Action Plans. Coach and motivate individuals to develop job-seeking skills and engage with local employers to match participants with suitable job opportunities.