Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31337 - Enterprise Application Specialist
• Union: Non-Union
• Job Description ID #: 7700
• Duration: Up to 24 months
• Close Date: Interested applicants please submit your application by 4:00 p.m. on September 10, 2025.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

QUALIFICATIONS:

• University degree in Computer Science, Information Systems or related discipline or an equivalent combination of education and relevant business
• Demonstrated 7 or more years of experience in cloud development with a strong focus on Microsoft Azure, Power Platform, and D365 Customer Service (CRM).
• Proficiency in programming languages such as C#, SQL, JavaScript, XML, XSLT, Liquid markup and TypeScript.
• Demonstrated experience with SOAP and RESTful web services, ASP.Net, .Net framework, JSON, CSS, and HTML.
• Experience with Azure Functions, Logic Apps, DevOps, Power BI, Power Apps, Dataverse, Power Pages, Power Automate, Power Virtual Agent, and D365.
• Working knowledge of SQL Server and relational database management system software, SQL Server Integration Services (SSIS), and Microsoft Dataverse.
• Microsoft Certifications such as Azure Developer Associate, Power Platform Developer, Power Platform Solution Architect, Teams Application Developer Associate, and/or Power Automate RPA Developer an asset.
• Solid interpersonal skills and leadership qualities. Ability to communicate amongst all levels of leadership, staff, external partners and stakeholders with varying degrees of technical knowledge.
• Strong project and change management skills and/or substantial exposure to project-based work structures. Proficiency and experience in gathering user requirements, defining system requirements, preparing specifications and architectural designs for the integration, implementation and support of cloud-based solutions into existing environments and infrastructure.
• Working knowledge of best practices in Information Technology service delivery such as SSDLC, PMLC, ITSM, PMBOK, DAMA-DMBOK, COBIT, and
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Experience working in a team-oriented, collaborative environment.
• Excellent critical thinking, evaluation and analytical skills. Demonstrated ability for long-term visioning and strategic thinking.
• Demonstrated organizational skills along with excellent documentation and report writing
  NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matters Check (CRJM), at their own expense, prior to beginning work in this position.

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications, the Enterprise Application Specialist provides expertise and leadership in strategy, design, development, implementation, and support of cloud-based solutions leveraging Azure services (Azure Functions, Logic Apps, SQL Database, etc.), utilizing Power Platform tools (Power Apps, Power Pages, Power Automate, Power BI, D365 Customer Service), providing CRM solution development and support, and integration of Microsoft 365 applications (and Virtual Agentsdelivered to both internal and external clients, including the City’s online services.
Gathering information from multiple sources in order to translate complex business requirements into functional and technical solutions, the Enterprise Application Specialist will engage with a variety of stakeholders and work collaboratively with project teams and external partners to deliver exceptional customer service that meets the client needs.
The Enterprise Application Specialist will be involved in all project phases, from requirements gathering, solution design and development, testing, deployment, and support. This position has access to sensitive and confidential financial and human resource information.

GENERAL DUTIES

Leads and coordinates the development and implementation of the new business and citizen-facing solutions leveraging Azure services (Azure Functions, Logic Apps, DevOps, SQL Database, etc.), utilizing Power Platform tools (Power Apps, Power Pages, Power Automate, Power BI, D365 Customer Service).
Analyzes information collected from diverse sources, breaks down high-level data into granular details, and discerns between user requests and the fundamental business requirements.
Identifies opportunities where technologies, systems and processes can improve business operations and helps achieve organizational goals through business process re-engineering, application, and data integration.
Reviews and analyzes existing applications and identifies opportunities to modernize, consolidate, and coordinate the independently designed applications within and across business divisions. Develops recommendations for IT Leadership and business leaders on consolidation and optimization opportunities.
Develops and supports custom solutions and interfaces using Power Apps, Power Automate, Power Pages, Power BI, Dataverse and other Power Platform, and D365 Products. Embeds M365 components like SharePoint, Teams, Virtual Agents, etc. in the solution design as required.
Designs and configures custom end-to-end low-code solutions that enable business processes and City services to be digitized with intuitive user experiences which improve service delivery, productivity, collaboration, and information sharing.
Participates in the development of IT strategies in collaboration with the other IT teams. Actively engages in advancing the team’s SSDLC (Secure Software Development Life Cycle) practices, contributing to their continuous improvement and advocating for their significance and value within the team and broader organizational context. Collaborates with the architecture board on strategic application development and/or application acquisition.
Assists in post implementation support, troubleshooting, upgrades and system enhancements for custom or packaged applications while working collaboratively with Business Analysts, Solution Architects, Systems Analysts, Project Managers, staff from other City areas, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.
Conducts research and testing of new concepts and use-cases to evaluate the business case rationale for implementation, maintaining cost effectiveness, and system flexibility. Provides recommendations to leadership on emerging products, services, protocols, and standards.
Understands and monitors the regulatory and security requirements for data as it relates to the municipal government sector. Ensures compliance with policies and procedures while also ensuring the availability and sharing of critical and highly sensitive City data.
Monitors the changes in Microsoft ecosystem of products, their offerings, enforcement rules, best practices, or product replacements, assesses their impacts and participates in the development of preventative and mitigative action plans.
Collaborates in the administration of the Microsoft M365 suite of productivity and Power Platform Centre of Excellence (CoE).
Assists in developing section goals, work plans and objectives by participation in strategic planning sessions.
Establishes and maintains regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent activities. Explains concepts to technical and non-technical stakeholders understanding business needs and its challenges.
Works in accordance with the City of Hamilton’s Corporate and IT policies, processes and procedures; contributes to the creation and sustainment of technology frameworks and architectures and tools.
Acquires and applies knowledge of the City and IT department’s strategic goals and objectives.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton Corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job.