Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31340: Customer Service Representative
• Union: CUPE Local 5167
• Job Description ID #: 6940
• Close date: Interested applicants please submit your application by 4:00 p.m. on August 27th, 2025.
• Duration: 12 months
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Performs cashiering duties by maintaining cash float, receiving payments from residents in the form of cash, money orders or cheques and issuing receipts according to established guidelines.

QUALIFICATIONS

• Previous business and administrative experience related to the duties listed above.
• Demonstrated experience working in a customer services environment serving a diverse, multicultural, multilingual public. Must possess excellent organizational, interpersonal and conflict resolution skills in order to deal with staff, residents and the general public in a timely and efficient manner.
• Developed understanding of business accounting concepts. Ability to work with figures and balance cash transactions. Demonstrated ability to operate a point of sale cash register.
• Experience in a computerized environment. Working knowledge of Microsoft Office XP (Microsoft Outlook, Word, Excel and database software). Previous experience using the Paris and Northgate software systems would be considered an asset.
• Demonstrated ability to work independently using initiative and judgment to meet deadlines as required.

Balances cash and prepares bank deposit for security pick ups on a daily basis.
Operates Interac terminal, issues receipts and balances daily.
Inputs post-dated cheques into the system and ensures post dates are deposited to resident accounts on first of every month by preparing batch numbers of postable accounts and deposit numbers for reconciliation of month-end deposits.
Maintains all electronic pre-authorized payment plans for resident accounts by setting-up banking information, adjustments and deletions as required via Northgate system.
Processes Pre-Authorized Payment Plan on a monthly basis, transmits via internet, and ensures payments are posted to residents’ accounts on the first of each month.
Receives and records all inquiries from general public, employees, outside agencies such as banks, law firms, housing registry and Ontario Works.
Follows up and responds to inquiries on matters relating to resident accounts from property managers, property management clerks and community relations workers.
Performs word processing functions.
Enter’s utility invoices into the system
Prepares yearly tax receipts as requested.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned which are directly related to the major responsibilities of the job.