Job no: 546774
Work type: Management (MPP)
Location: Bakersfield
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)
CLASSIFICATION TITLE: Administrator I

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to a Bachelor’s degree in conflict resolution, counseling psychology, social work, ethnic/gender/diversity studies, higher education, law or legal studies, or a related field and four (4) years of demonstrated experience facilitating/mediating the resolution of problems and conflicts, with some experience in higher education.
LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’S) –

• Regular and reliable attendance is required.
• Thorough knowledge of conflict resolution methods, such as restorative practices, mediation, shuttle diplomacy, facilitated conversations, conflict coaching, racial healing, and informal climate assessment.
• Knowledge of Title IX, DHR policies, and related federal and state regulations.
• Commitment to maintaining neutrality and confidentiality in sensitive matters.
• Proficiency in preparing detailed reports and documentation.
• Cultural competency and awareness to be able to interact positively and effectively with a variety of cultural and ethnic backgrounds and viewpoints and at all levels of management, faculty, staff, and students. Must be open, objective, and must seek to understand issues from multiple perspectives.
• Ability to be innovative in developing options that are responsive to differing needs. Excellent listening skills.
• Ability to collaborate and partner with departments and units across campus to effectively implement response protocols and to ensure a holistic response to conflict and bias incidents within the campus community.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or groups, analyze, and define the problem, draw valid conclusions, and project consequences and various alternatives of action.
• Ability to research/analyze data, identify patterns, and recommend policies or procedures. Ability to learn and explain state, federal, CSU, and CSU policies and procedures.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Master’s degree or higher in a conflict resolution, counseling psychology, social work, ethnic/gender/diversity studies, higher education, law or legal studies relevant field.
• Certification in mediation, organizational psychology, restorative justice, conflict resolution or alternative dispute resolution, higher education, counseling, or related fields.
• 3+ years’ experience working in higher education, with demonstrated experience facilitating/mediating the resolution of problems and conflicts within higher education.
• Familiarity with trauma-informed practices and their application in resolution processes.
• Experience in a unionized working environment.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
  PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.