Job no: 550505
Work type: Staff
Location: Bakersfield
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
CLASSIFICATION TITLE: Equipment Systems Specialist – Career

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Associate of arts degree in electronics, telecommunications, or industrial technology and two (2) years of recent progressively responsible technical experience. Equivalent education, training, and/or directly related experience may be considered.
LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’S) –

• Regular and reliable attendance is required.
• Strong knowledge and expertise in hardware and software troubleshooting.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technological support. Ability to troubleshoot, diagnose, hardware repairs for Windows, Mac, and iOS devices and AV Incident and Problem issues.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
• Strong analytical skills to evaluate technology and configure and deploy systems updates.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies, data needs, and data privacy regulations.
• Knowledge and use of Microsoft Server OS, support ticketing systems (e.g., ServiceNow), low voltage electrical installations, setting up multiple displays on AV switches, and setting up and running large sound system equipment.
• Ability and manual dexterity to assemble components and parts, and/or cable or wiring, by reading and interpreting reference manuals and schematics.
• Familiarity with materials, methods, and techniques used in the completion of equipment service assignments. Adept at using required tools, including computer systems, to accomplish tasks.
• Knowledge of applicable industry and safety codes and/or standards that apply to work environment and equipment. General knowledge of digital and analog theories (or relate technical areas) and ability to apply these in resolving equipment repair and system performance problems.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• ITIL Foundation Certification
• Bachelor’s degree in computer science, information systems, educational technology, communications, or related field.
• Experience with Audio/Video remote management systems (e.g. Extron GVE).
• Three (3) years’ experience supporting large scale, multi-OS, desktop environments.
• Knowledge and use of ServiceNow.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered
• attitude.
  PHYSICAL DEMANDS: MEDIUM WORK – up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits.
  ENVIRONMENTAL FACTORS: Drives motorized equipment

Classroom Support

• Collaborate with faculty and instructional staff to determine technology needs and design specifications for media and instructional equipment to support various pedagogical methods.
• Perform scheduled maintenance and prompt troubleshooting of classroom AV and computer systems to minimize downtime and ensure consistent operation.
• Provide on-site technical support and consultation to presenters using classrooms and instructional spaces for teaching and video conferencing, including real-time issue resolution, equipment troubleshooting, and onboarding or training to ensure effective use of technology.
• Troubleshoot hardware and software issues related to presentation systems, ensuring that instructors and staff can present content effectively with minimal downtime.
• Evaluate, recommend, and coordinate installation of upgraded AV or computer hardware/software based on instructional requirements and lifecycle management standards.
• Create and provide quick-reference documentation and guidance for Student Assistants to start up and support video conferencing.
• Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the service.
• Maintain awareness of current standards in instructional technologies and classroom computing. Conduct product research and recommend specifications based on campus needs.
• Research, evaluate, recommend, and perform upgrades to AV systems and supporting hardware based on technology trends, classroom needs, and lifecycle status.
• Collaborate with the Academic Technology and Support Services teams to ensure campus-wide AV and instructional support standards are met.

Campus Event ITS Support

• Coordinate and communicate with IT staff, campus departments, and event organizers to determine technology needs, space requirements, and timelines for Bakersfield campus and Antelope Valley events.
• Design and recommend configuration of event layouts for optimal engagement, including the placement of audiovisual (AV) equipment to ensure accessibility, visibility, and sound quality.
• Provide technical support as requested for campus events by setting up equipment (e.g., podiums, projectors, and sound equipment) using knowledge of events equipment system features, maintenance procedures, and general operation.
• Setup cameras, audio/video cabling, speakers, mixers, video recording, multiple portable screens, laptops, wired microphones, wireless microphones, lapel mics, etc. ensuring reliable performance and compliance with safety standards.
• Record live events using video and audio recording equipment when requested. Manage post-event file storage and access as needed.
• Troubleshoot and resolve AV and technical issues in real time during events, such as audio feedback or video feed interruptions, with minimal disruption to participants.
• Provide live event control (e.g., presentation control, switching content sources, managing audio levels) in support of presenters, including hybrid/remote attendees.
• Perform routine and ad hoc repairs on AV equipment, coordinating with vendors or IT staff for complex issues beyond scope.
• Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the event.
• Develop events department technical documentation including AV setup schematics, standardized setup guides, training documentation, etc.
• Draft user documentation, event equipment guides, and training outlines (i.e. KB articles) for internal IT staff and student assistants.

Administer Specialized Systems

• Maintain specialized campus systems such as Extron GlobalViewer Enterprise (GVE) or equivalent, ensuring optimal functionality and timely updates.
• Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the task.
• Diagnose, troubleshoot, and resolve system support issues ensuring minimal impact on classroom or instructional space usage.

Project Work

• Serve as a technical advisor on various IT projects, contributing to needs assessments, designs, and planning activities. Ensure IT project timelines are met.
• Support the deployment of new systems or upgrades, including installation, configuration, and testing of instructional technology.
• Maintain accurate records of equipment used in projects, including asset tagging and update of inventory management systems.
• Act as liaison with third-party vendors for technical support, warranty service, and implementation coordination.