JOB DESCRIPTION

Department: Resident Services
Position: Unit Clerk
Weekdays 8:30am-4:30pm (75 hours a bi-weekly)
Weekends and evening work may be required.
Status: Permanent Full Time
Date Required: ASAP
Reporting to the Manager, Nursing Unit Unit, the Unit Clerk is responsible for supporting the nursing units in performing clerical duties.

EXPERIENCE & EDUCATION

• A minimum of Grade 12 education or equivalent, post-secondary education preferred.
• Proficient level of conversational Italian language skills preferred.
• Must be at a proficient level of computer literacy with Microsoft Windows, Word, Excel, Outlook, and Resident Information related software.
• Must possess excellent verbal and written communication skills.
• Must have excellent interpersonal and relationship building skills.
• Demonstrated ability to organize work and prioritize multiple demands in a fast-paced environment.
• Demonstrated ability to work as part of a team.
• Must have excellent problem solving and analytical skills.

COMPETENCIES (Behavioural & Technical Skills)

• Excellent organizational, observational, interpersonal and communication skills.
• Ability to Multitask and Prioritize, strong documentation skills. Strong attention to detail.
• Ability to demonstrate positive and pleasant demeanor. Able to handle difficult situations in a professional manner.
• Ability to articulate and demonstrate resident safety strategies.
• Ability to interact with seniors including those that are cognitively impaired.
• Demonstrates skill in managing aggressive behaviour using client centered approach.
• Ability to speak Italian an asset.

• Prioritizes workload between the resident home areas.
• Functions as receptionist for the home by handling enquiries where appropriate and redirecting calls to the appropriate person/department.
• Liaises with hospitals, clinics and other healthcare agencies regarding transfers, referrals etc.
• Arranges internal and external appointments including transportation for residents.
• Schedules and coordinates Resident Care Conferences.
• Prepares and maintains Health Records including filing, purging and discharge procedures.
• Orders and inventories supplies, as required. Distributes communiqués to the appropriate unit staff.
• Provides clerical assistance to the Nursing Managers including preparing reports, minutes, letters, and other administrative duties. Prepares documents and records for Medical Rounds.
• Maintains the School Messenger list current by adding and deleting resident names.
• Collects, organizes and files all documents of discharged residents.
• Organizes and maintains the archived records room of discharged residents.
• Maintains and updates resident pictures in their electronic files on a yearly basis.
• Supports the admission office with the census and preparation of new charts.
• Liaises with families and residents and provides them with support and assistance when required.
• Other related duties as assigned.