At CGS, we are a leading IT technology and security company, recognized for our excellence in innovation and service. We are looking for the best Technical Support Engineer to strengthen our team and guarantee efficient solutions to our customers.

What are we looking for?

• Degree in Computer Engineering, Computer Science or related career.
• Advanced English Proficiency
• Minimum 5 years of experience in technical support and computer security.
• Advanced knowledge of operating systems: Linux, Mac OS X, Windows (server and desktop), iOS and Android.
• Hands-on experience configuring and managing firewall rules (top-down).
• Understanding of identity and access management protocols and technologies: SSO, SAML, OAuth, RADIUS, federation.
• Ability to diagnose and resolve technical problems effectively.
• Ability to document and report engineering errors.
• Excellent communication skills to be the internal and external point of contact in technical customer matters.

Responsibilities of the position:

• Take end-to-end responsibility for resolving customers’ technical issues.
• Diagnose and fix incidents, ensuring the collection of key information.
• Work together with internal teams to optimize solutions and improve processes.
• Implement and manage computer security strategies.
• Manage and maintain secure authentication operating systems and protocols.

Why work at CGS?

• We are a leading company in technology and computer security.
• We offer a dynamic work environment, with opportunities for continuous learning.
• We have a highly capable team

Remuneration:
1,200,000 liquids in Chilean pesos.

• Take end-to-end responsibility for resolving customers’ technical issues.
• Diagnose and fix incidents, ensuring the collection of key information.
• Work together with internal teams to optimize solutions and improve processes.
• Implement and manage computer security strategies.
• Manage and maintain secure authentication operating systems and protocols