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Joint Operations Centre (JOC) Data & Insights Specialist at ARVO
Cape Town, Western Cape, South Africa -
Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Analysis, SQL, Python, Business Intelligence, Qlik, AI/LLM Implementation, Operational Strategy, Trend Analysis, Dashboard Development, Collections Data Analysis

Industry

Education

Description
Our client provides customised debt and capital solutions - including restructuring, turnarounds, equity or debt investing - to companies across Sub-Saharan Africa that face financial or operational distress. They combine advisory support with flexible capital deployment to stabilise businesses, preserve jobs, and enable long-term growth rather than short-term liquidation. Our client is looking for a Joint Operations Centre (JOC) Data & Insights Specialist. The perfect person for this role is someone who loves data and knows how to turn it into real operational solutions. This role uses our client's big datasets, especially call transcripts to help them improve negotiations, decision-making, and collections. A curious analyst who digs into data to find the “why”. Comfortable working with multiple data sources (collections data, call data, campaigns data, bureau data). Knows how to use AI/LLMs to pull insights from conversations, spot negotiation patterns and improve agent behaviour. Not a pure techie, but someone who can make the tools useful. Able to turn insights into simple, practical actions for operations. Analyse trends and highlight quick wins or risks. Build insight-driven tools or dashboards to guide daily decisions. Work with JOC and Ops teams to embed improvements. Skills Strong analytical base (SQL/Python helpful). BI experience (Qlik is a plus). Curious, practical, fast learner. Comfortable explaining insights and keeping it simple.
Responsibilities
The specialist will analyze large datasets and call transcripts to improve negotiations, decision-making, and collections processes. They are responsible for building insight-driven tools and dashboards to guide daily operational decisions.