Journey Expert, Home Loans

at  ANZ Banking Group

Req ID: 66841
Department: Initiatives and Delivery Cluster
Division: Australia Retail
Location: Melbourne
About the role
Multiple roles available
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
We provide our Home Loan customers with great experiences by offering easy-to-use products and services. We are passionate about simplicity and meeting customers’ needs now and in the future.
Our goal is to bring this vision to life by designing, producing and managing a straightforward range of home loans products. Where are customers and bankers are supported by simple and automated processes within easy-to-use systems.
As a Journey Expert focused on Project Delivery/Business Analysis, your main priority is to ensure that the Home Loans business area is effectively managed. This may require taking ownership of specific governance functions, working on an initiative or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high quality customer outcomes with operating as a well-managed business.
Our Journey Expert roles offer you not only the flexibility and variety within the realm of Project Delivery, but also the opportunity to take on additional responsibilities outside of this domain. You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills. Rest assured that ongoing guidance and support will be provided as you take on these additional responsibilities.
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The successful applicant will be open to contributing to and supporting any of the below activities:
Lead streams of work within the squad and support the Product Owner in managing deliverables
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact
Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals
Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined
Source and utilise data to (in)validate assumptions throughout and after delivery. Seek guidance and support from Data Analysts, where required
Engage with stakeholder throughout the delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner
Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans
Plan, facilitate and manage testing activity for your deliverables, such UAT, BVT, DRH
Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document
Role Location 833 Collins Street, Docklands VIC
Role Type: 12 months fixed term/secondment
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
A minimum of 4 years’ experience across various delivery functions, such as business analysis, risk management and implementing change
Excellent interpersonal, active listening and influencing skills – you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
Strong stakeholder management, communication and presentation skills
Strong business analysis skills leveraging structured thinking, determining success measures through data analysis
Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries
An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount
A passion for user experience in shaping solution design outcome
Strong knowledge in agile delivery, data modelling, sequence diagrams, process mapping and / or complex integration requirements
Expert in translating requirements into user stories and acceptance criteria
Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com.
Job Posting End Date
04/06/2024, 11.59pm, (Melbourne Australia

Please refer the Job description for details