Journey Lead - MTC DI at Qlik

Santanyí, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Journey Mapping, Customer Experience Design, Data Analysis, Cross-functional Leadership, Customer Success Strategy, Product Led Growth, SaaS Platform Optimization, Stakeholder Management, Signal-driven Engagement, Customer Journey Optimization

Industry

Software Development

Description

What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Journey Lead – Move to Cloud Data Integration Role We are seeking a strategic and data-driven Journey Lead – Move to Cloud DI to define and optimize end-to-end customer journeys across our SaaS platform. Aligned with priorities set by the Journey Architect, you will translate business outcomes into structured journeys by defining key Moments of Truth, identifying critical signals, and ensuring they drive the right actions across our agentic and human engagement. You will play a central role in connecting customer insights to execution — working with Agentic Program Managers to operationalize journeys into scalable, signal-driven experiences that improve adoption, retention, and growth. What makes this role interesting? This role sits at the core of Qlik’s transformation toward signal-driven and agentic Customer Success. You will not only analyze customer behavior — you will shape how the business responds to it. The opportunity is to move from fragmented insights to coordinated, scalable journeys where signals trigger action, combining agentic and human engagement. You’ll work across teams, data, and technology to turn customer understanding into measurable impacts, helping Qlik evolve toward more adaptive and increasingly autonomous customer experiences. Here’s how you’ll be making an impact: Define key Moments of Truth across the customer journey, aligned with strategic priorities set by the Journey Architect, to drive Onboarding, Adoption, Expansion, and Renewal Identify the signals that indicate customer progress, risk, and opportunity (product usage, engagement, technical health, etc.) Track customer progression across journeys, identifying drop-offs and opportunities for improvement Contribute to building agentic journeys, where signals automatically trigger the right action with minimal manual intervention Partner with cross-functional teams (Sales, CS, Product, Marketing) to align on journey priorities and execution Partner with Agentic Program Managers to translate signals and playbooks into scalable Agentic and Human-led initiatives Continuously optimize journeys based on data, performance, and feedback loops in alignment with the Journey Architect. We’re looking for a teammate with: 7+ years of experience in digital experience, customer success, product led growth, or a related role Deep understanding of Move to Cloud and Qlik Talend Cloud journeys, and other Data Integration Platforms (e.g., Replicate, Stitch, Upsolver, ...) Experience with journey mapping and customer experience design, with the ability to translate journeys into signals and actionable engagement strategies Proven ability to lead cross-functional initiatives and align stakeholders around customer outcomes and execution Strong analytical skills, with experience interpreting data to identify signals, insights, and opportunities for action The location for this role is: Barcelona, Spain Hybrid: #LI-Hybrid Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities! More about Qlik and who we are: Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. What else do we offer? Genuine career progression pathways and mentoring programs. Culture of innovation, technology, collaboration, and openness. Flexible, diverse, and international work environment. Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

Responsibilities

Define and optimize end-to-end customer journeys by identifying key Moments of Truth and critical signals to drive adoption and retention. Collaborate with cross-functional teams and Agentic Program Managers to operationalize scalable, signal-driven customer experiences.