Journey Manager at NZ Transport Agency Waka Kotahi

Tauranga, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

138242.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Relationship Management, Problem Solving, Emergency Management, Transport System Optimization, Collaboration, Planning, Decision Making, Cultural Awareness, Te Ao Māori, Tikanga, Te Reo Māori, Treaty of Waitangi, Communication, Facilitation, Teamwork

Industry

Government Administration

Description

Represent all users of Tauranga region transport system within NZTA Liaise with local Civil Defence Emergency Management teams on network impacts Connect and influence widely to keep customers front-and-centre in decisions Diverse role – combine a national focus and champion region topics Permanent, full-time position - Tauranga Te Whiwhinga mahi | The opportunity As the Journey Manager, you will be at the forefront of our most complex issues involving customer journeys in your region. You'll look beyond the day-to-day operations of the transport system to influence and show leadership on behalf of all road users, creating a joined-up approach to how we make the most of the existing transport system, to continually improve experiences for our customers. You’ll be working collaboratively to create strong partnerships with our stakeholders and partners to ensure our transport network plans align and communicating a deep understanding of how the transport system impacts our customers. Finding the balance between simple and complex projects on the network and customer disruption is often a challenge, but you will be able to bring your outstanding problem-solving skills to help navigate this. Working with the local team you will engage and collaborate to continuously improve how the transport system operates as a whole. Ensuring the region is well prepared for responding to emergencies on a local and national scale. As part of a national team dispersed around New Zealand, you will combine a national focus with deep knowledge of local issues and a strong local presence. This role will be based in Tauranga. About you | Ko wai koe You will lead, develop and promote transport system optimisation, working with operational teams to influence and continuously improve planning and delivery, while supporting our response to regional or national emergencies. To be successful in this role you will bring: Proven ability in leading and shaping outcomes through effective stakeholder and relationship management expertise with all aspects of society A passion for the region and the outcomes of the people you will be working with Ability to effectively evaluate complex problems, identify options and provide well considered recommendations and advice Adept facilitator, able to work with technical experts to co-design, translate and deliver solutions applying a strong teaming approach Emergency management experience – or demonstrated ability to work in high stress decision making environment You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. View the Position Description here. Ka whiwhi koe i te aha | What you will get in return Appointment base salary is from $131,659 - $138,242 depending on relevant knowledge and experience. Along with our other benefits, we offer 5 weeks annual leave, and a Life, Income Protection and Critical-illness Insurance scheme for all permanent employees. Ko wai mātou | About us Our Journey Management team is part of our Transport Services group, delivering a transport system for safe and predictable journeys across the range of transport modes that people choose to use. Me pēhea te tuku tono | How to apply: Please click apply to upload your CV and cover letter detailing your suitability for the role. Rā Katinga | Applications close: 22 February 2026 For further information, email: careers@nzta.govt.nz To be considered for this position you must have a legal right to live and work in New Zealand. Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. Ko wai mātou | About us At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

Responsibilities

As the Journey Manager, you will represent all users of the Tauranga region transport system and work collaboratively with stakeholders to improve customer experiences. You will also ensure the region is prepared for emergencies and influence transport network plans.