WORK WHERE IT MATTERS

Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.
As a Tuvli employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
Tuvli is looking for a Journeyman Computer User Support Specialist to work in Falls Church, VA. To join our team of outstanding professionals, apply today!

Responsibilities:

• Provides Level II IT customer support to Army OTSG (Office of the Surgeon General) including configuration, testing, troubleshooting of computer systems, peripherals and software within established standards and guidelines.
• Develops strong communications and working relationships with other support teams.
• Manages objects within the Microsoft Active Directory Organizational Unit structure, to include but not limited to, Group Policy management and configuration, management of computer/user objects.
• Evaluates computer hardware and software deficiencies and make recommendations to procure items necessary to correct deficiencies.
• Performs system backups.

Qualifications:

• Associates degree in technical discipline or 2 years of equivalent relevant professional experience.
• Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
• Experience with SCCM and/or Tanium.
• Experience with Windows 10 and MS Office applications including MS Teams and O365.
• Must possess or obtain DoD 8570.01-M certification within 6 months of hire (A+, Security+ preferred).
• Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
• Team player.
• Outstanding Customer Service skills.
• Excellent verbal and communication skills.
• Self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.
• Must be a U.S. Citizen with and active DoD Secret clearance or ability to obtain one.

Benefits Description: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees. Job ID: 2025-16296 Work Type: On-Sit

• Provides Level II IT customer support to Army OTSG (Office of the Surgeon General) including configuration, testing, troubleshooting of computer systems, peripherals and software within established standards and guidelines.
• Develops strong communications and working relationships with other support teams.
• Manages objects within the Microsoft Active Directory Organizational Unit structure, to include but not limited to, Group Policy management and configuration, management of computer/user objects.
• Evaluates computer hardware and software deficiencies and make recommendations to procure items necessary to correct deficiencies.
• Performs system backups