*CONTINGENT UPON CONTRACT AWARD*

SOSi is seeking a highly qualified Journeyman Help Desk Network Specialist to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).

Responsibilities:

• Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
• Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
• Support ticket creation if the end user is unable to perform this function.
• Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
• Provide telephonic support when VIPs are traveling.
• Oversee performance of junior personnel performing this task.

Qualifications:

• Bachelor’s degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
• Active in scope Secret security clearance.
• Certification meeting DCWF 411 requirements: Security+ or Network+ or A+.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Demonstrated ability to effectively communicate with internal and external stakeholders.
• Proven support experience, assisting contractor management with various tasks and projects.
• Demonstrated history of discretion, independent judgment, and self-direction.

Working Conditions:

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

• Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
• Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
• Support ticket creation if the end user is unable to perform this function.
• Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
• Provide telephonic support when VIPs are traveling.
• Oversee performance of junior personnel performing this task