Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

JOB SUMMARY:

The Store Manager at Joybird plays an integral role in laying the foundation for our retail business. Store Managers work very closely with our Regional Manager of Retail to ensure our ongoing success. This role focuses primarily on building a team of exceptional associates, executing processes and procedures that help us consistently provide amazing customer service, and ensuring that the store exceeds defined financial performance targets.
Location: West Hollywood
Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
• Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
• Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
• Recruit, develop and retain top talent with exceptional customer service.
• Use KPIs and reporting to create business solutions and exceed sales targets.
• Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
• Lead, uphold and embrace Joybird’s mission and core values.

MINIMUM REQUIREMENTS:

• Bachelor degree in Business Administration or related study preferred; or equivalent experience.
• 3-5 years of retail management experience.
• Available and adaptable and are able to work evenings, weekends and holidays.
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
• Strong business acumen
• Strong attention to detail
• Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
• Proven history of managing a team, improving team’s performance and productivity

PREFERRED REQUIREMENTS:

• Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans
• Proven track record of customer service excellence
• Thorough understanding of profit and loss, strongly preferred

OUR VALUES:

Courage – We aren’t afraid to try something new

• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers

• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family

• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40
Work Shift:

SUPERVISORY RESPONSIBILITIES:

Responsible for directly leading the leadership and sales team of the store – up to a team of 10

OUR PURPOSE:

We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort

KEY RESPONSIBILITIES (other duties as assigned):

• Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
• Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
• Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
• Recruit, develop and retain top talent with exceptional customer service.
• Use KPIs and reporting to create business solutions and exceed sales targets.
• Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
• Lead, uphold and embrace Joybird’s mission and core values