QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Strong knowledge of employee benefits programs and regulations.
• Excellent communication and interpersonal skills.
• Analytical skills for interpreting data and identifying trends.
• Attention to detail and high level of accuracy.
• Problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Excel and other Office tools.
• Strong multitasking and time management skills.
• Technologically proficient with computer applications including Microsoft Office Suite and Benefits Administration applications

EDUCATION & CERTIFICATION

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field is preferred. Associate degree with relevant experience in lieu of Bachelor’s degree is also preferred.
• Certification related to benefit administration and/or Human Resources: Certified Employee Benefits Specialist, Professional in Human Resources, SHRM Certified Professional is preferred.
• High School diploma required.

EXPERIENCE

• Minimum 2 years of experience in benefit administration or a related HR function
• Experience with HRIS systems (e.g. Workday)
• Experience with benefit administration software (e.g. Benefit Solver)
• Familiar with benefits compliance (ERISA, COBRA, HIPAA, ACA, FMLA)

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned as necessary.

ESSENTIAL RESPONSIBILITIES

• Benefits Administration
• Under the oversight of management, assist in the day-to-day operations of group benefits programs (health, dental, vision, life insurance, disability, retirement plans, etc.).
• Process enrollments, changes, and terminations in benefit plans.
• Ensure accurate and timely data entry into benefit administration platform and benefit partner (carrier) systems.
• Generate reports from HRIS and benefit administration system on a predetermined and ad hoc basis.
• Employee Support & Communication
• Serve as a point of contact for employee questions regarding benefits, including the Benefits department e-mail mailbox.
• Educate employees about benefit offerings, eligibility, and procedures.
• Assist with open enrollment and coordinate related communications and events.
• Compliance & Reporting
• Under the direction of management, assist in supporting benefit compliance matters within federal, state, and local regulations (e.g., ERISA, COBRA, HIPAA, ACA).
• Prepare and update documentation for benefits department policies and procedures for approval by management
• Maintain documentation and audit trails for benefit-related activities.
• Comply with Graham Healthcare Group’s Core Values and Core Competencies.
• Vendor & Carrier Coordination
• Liaise with benefit providers and third-party administrators.
• Resolve issues related to eligibility, claims, billing, and coverage.
• Review and troubleshoot electronic file integrations for all benefit partners.
• Data Analysis & Process Improvement
• In collaboration with management and benefit brokers, monitor benefits utilization and employee satisfaction to identify trends and opportunities for cost savings.
• Recommend improvements to benefits processes and employee experience.
• Leave Management
• Collaborate with the Human Resources department to administer leave programs (FMLA, STD, LTD, parental leave, etc.).
• Coordinate with payroll and HR to ensure accurate leave tracking and pay.
• Prepare invoices for missed deductions and refund of overpayments while employees are on leave.
• Performs other duties as assigned by management.