JOB SUMMARY

Shift 1 - 8:00 AM 4:30 PM Yes

JOB OVERVIEW

The Tennessee Corrections Institute (TCI) is seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. TCI is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state’s “big” IT department, called Strategic Technology Solutions).

EXPERIENCE

• 1 - 3 years of experience in business analysis, project management, or IT support
• Excellent communication and organizational skills
• Comfortable leading interviews, taking notes, and working independently
• Proficient in Microsoft Office and able to learn new systems quickly
• Must pass a criminal history check and drug screening
• Willingness to travel in Tennessee
  Preferred Location:
  This role involves interaction with local law enforcement and government offices and requires some in-person meetings and travel within Tennessee. Candidates based in Tennessee are strongly preferred, especially those within reasonable commuting distance of Nashville or Jackson, Tennessee.
  Job Types: Full-time, Contract
  Pay: $25.00 - $26.50 per hour

Ability to Commute:

• Nashville, TN (Preferred)

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Preferred)

Work Location: Remot

Jail Data Project (75%)

• Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points.
• Document needs, risks, and recommendations for a cloud-based clearinghouse.
• Support steering committee facilitation and timeline tracking.
• Assist with vendor research and technology feasibility summaries.
• Draft reports and summaries for leadership.

IT Support and Coordination (25%)

• Serve as primary point of contact for internal IT needs
• Submit and monitor help-desk tickets in ServiceNow
• Track and update IT inventory (30-person department)
• Input data into state systems (Planview, Archer, SharePoint, etc.)
• Assist with website maintenance
• Help ensure compliance with state IT policies