POSITION SUMMARY:

This position serves as a liaison between the juvenile probation business partners and the product vendor staff during the development and rollout of the new statewide juvenile case management system. The position participates in the planning and completion of all juvenile automation projects roll-out; including business process definition, conversion, testing, user documentation, training and application support. In addition, this position provides on-going application support and training for the Juvenile On-Line Tracking System (JOLTSaz), Statewide Identifier (SWID) and Arizona youth Assessment System (AZYAS).
Additional responsibilities include assisting the Sr. Business Analysts in coordinating the execution of user acceptance testing (UAT), assisting business partners in developing a test strategy, test plan and test cases, develop training manuals and a course curriculum, as well as conduct training for all levels of probation staff in all rural county Probation Departments. This position will also provide on-going user support for juvenile automation systems, participate in probation automation user groups and workgroups, and serve as resource to automated application coordinators, including training and on-going mentoring.

MINIMUM REQUIREMENTS:

Bachelor’s degree in criminal justice, computer science, information technology, management information systems, business administration, communications or related field and three years of experience or equivalent. This position requires the ability to quickly learn about new business processes, products, and systems, have an understanding of courts, probation and/or dependency, and testing to include preparing test plans and test scripts. This position also requires excellent teamwork skills, proactive, customer-oriented mindset, strong organization skills, great attention to detail. Excellent training skills, specifically in training of business partners for a systems development project. Strong analytical and problem-solving skills, proven relationship and verbal/written communication skills to include facilitating meetings, and experience with the creation of training curriculum and materials.
The preferred candidate will have experience in juvenile probation, dependency, or a related field.
Travel: up to 30 % of the time to rural county Probation Departments during the rollout/implementation. Valid driver’s license is required.

Please refer the Job description for details