Packetlabs was built by an ethical hacker after seeing vulnerability assessments presented as penetration tests. Our slogan “Ready for more than a VA scan?” speaks to the importance of not giving clients a false sense of security. We are a passionate team of highly trained, proactive, ethical hackers. We provide expert-level penetration testing services that are thorough and tailored to help foster a safe digital space where everyone has the right to privacy and security. To do so, we only hire individuals with the same drive and passion.
Our client Success team plays a key role in retention, reactivation, and post-engagement growth. That is why we are looking for a proactive, client-focused Client Success Manager to own the delivery experience, drive renewals, and surface opportunities within existing accounts.

HOW TO APPLY

If this sounds like you, apply today. We are looking for someone who takes pride in helping clients get real value and sees the post-sale experience as a growth engine, not just a support function.

WHY THIS CSM ROLE IS DIFFERENT

Most post-sale roles focus only on delivery check-ins. This is not that role. Our CSMs guide clients through discovery, drive renewals, and identify where they should focus next in their security strategy. You will manage account health, help re-engage dormant clients, and work closely with Sales and Operations to support long-term success.
Your performance will be measured by outcomes that create lasting impact for clients and the business.
You’ll receive structured onboarding, CRM training, and ongoing support to ensure you’re set up for success.

WHAT YOU’LL BE DOING

• Own discovery and delivery coordination for returning clients
• Lead structured review calls focused on impact, growth, satisfaction, and next steps after testing is complete
• Monitor account health and engagement to manage renewals proactively
• Identify indicators that the client may need additional services
• Reactivate dormant clients in partnership with the BDR team
• Collaborate with Operations to ensure testing projects stay on track
• Partner with Sales to support growth by sharing insights and timing triggers
• Keep the CRM up to date with client activity and renewal status
• Capture testimonials, reviews, and referrals to support growth
• Share client feedback and success stories with Product, Marketing, and Sales