Jr Customer Journey Expert at Ing Firm

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Development, Customer Painpoints, Qualitative Research, Quantitative Research, Data Analysis, Payment Solutions, Interpersonal Skills, Collaboration, Risk Management, Compliance, Legal Knowledge, Customer Journey, Innovation, Problem Solving, Stakeholder Interaction, Curiosity, Responsibility

Industry

Banking

Description

Customer Journey Expert – Mobile Card Payments It’s an interesting time to work in payments! The Payments industry is evolving quickly with many new players entering the market. As a product manager, you will work on innovations – big and small – to make the lives of our customers more frictionless. Making sure customers can pay on the move, whenever and wherever. The team The team works on the value proposition for mobile payments across multiple ING retail countries. Although the role primarily focuses on bringing value to our customers in The Netherlands, we always aspire to bring these innovations to other countries that offer the same products. It is up to you to figure out what works and what does not! Roles and responsibilities As a customer journey expert you enjoy exploring new ideas and finding out if they will work. This will involve talking to our customers to understand their problems, analysing data about their real-world behaviour to identify pain points and working with colleagues from across the bank to figure out good solutions. Together with our developers you work out how your solutions can be realized and you will work with our compliance and legal departments to make sure your solutions fit within the existing frameworks. This makes sure our customers continue to receive reliable and compliant banking services. If you enjoy making new products work for our customers with measurable results, then this might just be the right role for you! How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. We are looking for people who has a background in product development; preferably in payments, banking or consumer software have experience with establishing customer painpoints through qualitative and quantitative research believe data is the key to better decisions and have experience with using data to identify potential in our customer journeys are passionate about the future of payment solutions and preferably some experience in (Card) Payments bring in an outside-in view and translates the needs of our customers to best in class services play an active role in running the business, executing plans and defining & executing future roadmaps, together with the team. possess solid interpersonal and collaborative skills to interact with internal and external stakeholders understand risk management and work effectively with Risk, Compliance, and Legal stakeholders to ensure a safe and compliant experience for our customers have a University or HBO degree are fluent in English; Dutch is a plus Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: A 36 to 40 hours job with a unique offer that fits in today’s world. We take into account your personal situation and ambitions and help you balance 24-27 vacation days depending on contract Pension scheme 13th month salary 8% Holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

As a customer journey expert, you will explore new ideas and engage with customers to understand their problems. You will analyze data to identify pain points and collaborate with colleagues to develop effective solutions.