Jr. Executive, Customer Experience at Shikho Technologies Bangladesh Ltd

Dhaka Metropolitan, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

14000.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Sales, Upselling, Cross-Selling, Problem-Solving, Interpersonal Skills, Time Management, Organizational Skills, Customer Relationship Management, Social Media Engagement, Feedback Collection, MS Office, Google Docs, Google Sheets, Customer Experience

Industry

E-Learning

Description

The Role: Shikho is seeking some dynamic, motivated, and creative Junior Executives to join our Customer Experience team. In this role, you will not only deliver exceptional customer support but also identify opportunities to drive sales by upselling and cross-selling our offerings. The ideal candidate will possess strong communication skills, a customer-centric mindset, and a passion for building lasting customer relationships while achieving sales targets. Key Roles & Responsibilities: • Maintain good relationship with customers, answer to customer queries and educate them • Address and resolve customer complaints efficiently and effectively. • You have to answer to inbound calls and label all the queries • You will escalate critical issues to supervisor • Identify and leverage opportunities for upselling and cross-selling. • Monitor and maintain key performance indicators (KPIs). • Respond promptly to customer inquiries on social media platforms. • You will develop and manage existing customer relationships, drive business growth, and engage in customer value, satisfaction and retention • You will have to collect customer feedback, understand customer needs and help other teams to make decisions leading to customer satisfaction. Requirements: • 3 to 6 Months of experience in query handling (Inbound, Outbound, Messenger) will get preference. • Experience in tele-sales will get preference. • Good typing speed in both Bangla and English. • Extensive experience in gathering and interpreting customer experience information. • Basic knowledge of online customer engagement platforms and channels. • Proficiency in MS Office, Google Docs, Google Sheet. • Exceptional interpersonal skills and a client-centered approach. • Great organizational and time management abilities. • Superb communication, collaboration, and problem-solving skills. • Ability to work on a roster basis between. The Important Bits: - Job type: Contractual - Working Hours: 5 Days a Week, 9 hours per day (Roster basis) - Location: Mirpur 6, Dhaka - Salary: Gross BDT 12,000 to 14,000 per month - Additional monthly incentive based on sales and KPI - Opportunity for career growth and become permanent - Awesome working culture and ability to progress quickly within the organization About Shikho: Shikho is a Bangladeshi education technology start-up with a mission to democratize access to high-quality education. It has so far raised $8 million USD of international funding from global venture capitalists in Singapore and America, the highest for a Bangladeshi seed-stage startup and the highest in education technology for the country. Investors include education technology investment specialists Learn Capital from Silicon Valley, regional experts Wavemaker Partners from Singapore along with the Family Office of Singtel Chairman and local partner SAJIDA Foundation. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education. Shikho in the News: Startup Bangladesh Announces Strategic Investment in Shikho to Accelerate AI-Powered Learning in Bangladesh 9th Brac Bank-The Daily Star ICT Awards Bangladeshi edtech Shikho closes seed investment of USD 5.3 million Shikho raises new investment from SAJIDA Foundation, international investors to expand reach and impact Shikho: Transforming lives, one student at a time Shikho making its mark on Forbes list Shikho and its Founder, Shahir Chowdhury featured in Bloomberg New Economy 2023 Catalysts

Responsibilities

The Junior Executive will maintain relationships with customers, address their queries, and resolve complaints efficiently. Additionally, they will identify opportunities for upselling and cross-selling while monitoring key performance indicators.