• HOLY is the soft drink revolution: With our product lines Energy®, Iced Tea®, Hydration®, Milkshake®, and our newest innovation, the HOLY Syrup Bottle® you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
• From D2C to Global Omnichannel: In less than four years, we've profitably scaled HOLY to more than €180M D2C revenue in DACH, FR, UK, and PL. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 170+ people aims high (Coca-Cola, we're coming for you!).

About the Position

Retail is where HOLY’s next chapter gets written - and you are the person who helps make it scalable. As we rebuild how HOLY runs retail, we’re turning a reactive operation into clear ownership across teams - and building a focused Inside Sales function. Our retail partners need a strong point of contact who ensures orders, invoicing, master data, and customer communication run cleanly - and who flags recurring issues early, drives follow-ups, and helps prevent backlog before it becomes a problem.

This (Junior) Inside Sales Manager role is the operational backbone of our retail business. You’ll be the day-to-day link between our retail customers and everything that happens behind the scenes - owning order management and coordinating tightly with Key Account Management, Logistics, Finance, and our Field Force.

You’ll be the go-to contact for our retail partners - on the phone, in the inbox, and in the details. This is the position for someone who loves structure, ownership, and being the person everyone can count on to get things done.

Responsibilities:

• Own end-to-end order management for our retail partners - from order intake and entry to confirmation.
• Be the direct point of contact for retail customers - handling their questions, orders, and requests over the phone and email, quickly and reliably.
• Support cross-functional coordination with Key Account Management, Logistics, and Finance to help ensure orders are fulfilled on time and in full.
• Keep master data in GS1 clean and up to date - accurate product data and article details are on you.
• Support invoicing and reconciliation together with Finance, and help resolve open items with customers.
• Spot recurring friction in the order process and help improve the way we work as our retail business grows.

About You

• Fluent in German and English - you’re comfortable talking to German-speaking retail partners on the phone and working in an international team.
• Based in Berlin and open to frequent office attendance.
• Some first experience in order management, inside sales, customer service, supply chain, or a commercial support role - ideally in FMCG or retail (but we’re happy to grow the right junior talent).
• Highly organized and detail-oriented - you keep track of many moving parts, and nothing falls through the cracks.
• A clear, friendly communicator - you enjoy being on the phone and building trusted relationships with customers and colleagues.
• A true team player - passionate about coordinating across teams and keeping things moving.
• Comfortable with tools - CRM/ERP, OMS systems, and Excel don’t scare you (experience with GS1 or other base data management tools is a big plus).
• Hands-on and reliable - thrive in a fast-moving scale-up and take ownership of getting things done right.
• Obsessed with accuracy, follow-through, and doing what you say you’ll do - partners trust you because you deliver.