OVERVIEW

Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious!) is one of the world’s largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We’re currently seeking a passionate and enthusiastic Jr. Regional IT Operations Consultant to join our growing team.
This person will support the availability and functionality of regional and local IT systems by contributing to the analysis, resolution, and prevention of domain-related incidents. The Junior Regional IT Operations Specialist works closely with team members to deliver service requests, monitor systems, and ensure consistent service performance while building technical and operational expertise.

WHAT WE NEED FROM YOU

• Bachelors of Science or Arts in Computer Science, IT, Or Related Field.
• Between 1 and 3 years of Relevant Experience
• Basic Networking Knowledge
• IT Secruity Awareness
• Experience with Remote and In-Person Technical Support Skills
• Proficiency with Documentation
• Strong Communication Skills
• Experience with the following software is highly preferred:
• Basic Windows Server
• Basic Active Directory, Azure, Intune
• Intermediate Windows 11
• Intermediate Microsoft Modern Work Solutions (365, Teams, Share Point, One Drive)
• Intermediate Lansweeper or correlated SAM
• Video Conference Solutions
• Device Maintenance (Tablets, PCs, Office Printers, Zebra Printers, Barcode Scanners)

Knowledge Management

• Document, share, and contribute knowledge gained from incidents and problems

Incident Resolution

• Manage incidents from logging to resolution, escalating complex issues and ensuring accurate communication and ticketing.

Problem Resolution

• Identify root causes, propose fixes, log problems, and support change requests and trend analysis.

Escalation Management

• Recognize major incidents, initiate escalation, and assist with resolution and communication.

Standard & Non-Standard Changes

• Implement technical/functional changes, prepare documentation, and follow up on outcomes.

Release & Deployment Management

• Track release packages, update deployment records in CMDB, and support deployment activities.

Service Requests

• Deliver advanced solutions, standardize repetitive requests, and enable self-service options.

Capability & Availability Management

• Monitor service performance, escalate concerns, and propose improvements.

Asset & Configuration Management

• Maintain and verify configuration items, asset inventory, and communicate change impacts.

Knowledge Management

• Document, share, and contribute knowledge gained from incidents and problems.