Jr Support Technician at ASG

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Customer Service, Communication Skills, macOS Support, Windows OS Support, Microsoft 360, Security Software, Knowledge Base Management, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Audio/Visual Support, Active Directory, ServiceNow, Bomgar, IT Ticket System

Industry

Software Development

Description

Description Location: Rockville, MD Company Description: ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications. Job Description: The National Institute of Mental Health (NIMH) leads the nation’s efforts to advance mental health through research, training, and public education focused on the prevention, diagnosis, and treatment of mental illness. NIMH conducts and supports scientific research across biological, behavioral, clinical, and social domains, and disseminates findings to improve mental health outcomes and services. To support this mission, NIMH relies on modern information technology for research, data management, security, and information sharing. The Information Technology Branch (ITB) serves as the central organization for IT services, ensuring secure, reliable infrastructure and delivering customer-focused solutions in software development, end-user support, IT strategy, and data management. What You Will Do: Uses an IT ticket system to receive and track tickets, assign them for action, ensure customer satisfaction, and close tickets in the system. Configures, installs, and supports desktops, laptops, mobile devices, printers, monitors, and other peripherals. Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required. Creates, reviews, and flags knowledge base articles. Triages hardware, software, audio/visual, network, and security issues, escalating to appropriate teams. Other related duties as assigned. Requirements What We Need: Associate degree in IT or a relevant IT certification. At least one year of relevant work experience in IT customer support in an enterprise environment. Experience supporting both macOS and Windows OS. Experience supporting Microsoft 360. Strong customer service skills. Strong communication skills (written and verbal). Certification Requirement: It is required that the candidate hold or will be certified within the first 9 months of hire, one or more of the following certifications: JAMF Certified Tech CompTIA A+ HDI-DAST Even Better: Experience with enterprise computer and mobile management tools. Experience with Active Directory, ServiceNow, and Bomgar. Work experience in a medical or scientific organization. Clearance Requirement: Ability to obtain and maintain public trust clearance. Additional Information: At ASG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to careers@a2-g.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks: At ASG, we want you to be well and thrive. Our benefits package includes: Healthcare Benefits Life Disability Paid Time Off 401k Matching Employee Referral Bonus Education Assistance Learning and Development resources EOE, including Disability/Veterans

Responsibilities

The Jr Support Technician will use an IT ticket system to manage support requests and ensure customer satisfaction. Responsibilities include configuring and supporting IT devices, triaging issues, and creating knowledge base articles.