ADMINISTRATIVE AND RECEPTIONIST SKILLS:

• you have knowledge of switchboard and receptionist procedures to provide reception services to the branch by stacking, forwarding and transferring calls to staff
• you have the ability to perform various clerical duties, including mail distribution of incoming and outgoing mail, office filing, booking boardrooms, and updating job advertisements

ORGANIZATIONAL SKILLS:

• you have organizational skills to complete multiple tasks such as a variety of office responsibilities and handle a high volume of incoming calls and correspondence
• you have the ability to manage a multiple phone-line system while responding to routine inquires and transferring calls to appropriate staff

CUSTOMER SERVICE AND COMMUNICATION SKILLS:

• you have demonstrated oral and written communication skills to respond to walk-in visitors and incoming calls and to prepare routine correspondence
• you have the ability to deal tactfully and discretely with ministry staff and the general public
• you have demonstrated customer service skills to efficiently handle receptionist and clerical responsibilities and relay clear messages and provide effective service to staff

ANALYTICAL AND PROBLEM SOLVING SKILLS:

• you have analytical skills to determine nature of calls and forward enquiries to appropriate staff/location
• you have problem-solving skills to determine how to respond to unfamiliar and sensitive inquires

COMPUTER SKILLS:

• you have proficiency using computers and a variety of software programs such as word-processing software, logging/tracking systems, spreadsheets and databases
• you have strong keyboarding skills to type a variety of materials, such as letters, memoranda, reports, labels, envelopes, while checking work for typing accuracy

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details