Junction Assistant at HOME SWEET HOME MINISTRIES INC

Bloomington, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

17.5

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Services, Trauma-informed Care, Facility Operations, Community Engagement, Resource Connection, Customer Service, Conflict De-escalation, Microsoft Office, Case Management Support, Professional Boundaries, Organizational Skills, Verbal Communication, Written Communication, Multitasking, Data Entry

Industry

Non-profit Organizations

Description

Job DetailsLevel: EntryJob Location: Home Sweet Home Ministries - Bloomington, IL 61701Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $17.00 - $17.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Nonprofit - Social ServicesFor over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ’s love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op. Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others. Why Work at Home Sweet Home Ministries? Purpose-Driven Impact Make a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ’s love and compassion. Comprehensive Full-Time Benefits We care for our team so you can care for others. Medical, dental, and vision insurance Short- and long-term disability coverage Employer-paid life insurance 403(b) retirement plan with employer match (after one year of employment) Section 125 Flexible Spending Account (FSA) Generous paid time off Free on-site meals and beverages Join a Caring Team Work alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact. How You’ll Help Fulfill the HSHM Mission The Junction Assistant supports The Junction by creating a welcoming, safe, and welloperated facility environment for clients, community members, and volunteers. This role blends hospitality services, facility operations, resource connection, and community engagement to ensure an inclusive, trauma-informed experience for all who access The Junction. KEY RESPONSIBILITIES Hospitality Services (45%) • Foster relationships with families and individuals participating in The Junction programs through inclusive, welcoming, and supportive community-building activities. • Support and maintain positive relationships with volunteers at The Junction. • Reinforce trauma-informed care principles by modeling and encouraging supportive engagement practices with volunteers and program participants. • Engage with community members and program participants to assess needs and connect them with appropriate internal and external resources and supports. • Oversee daily operations of the Welcome Desk, Coffee Bar, and community rooms to ensure a professional, warm, and courteous environment for all clients, volunteers, visitors, and donors. • Answer incoming telephone calls in a professional and welcoming manner, accurately documenting and routing messages to appropriate staff. • Serve as a liaison with social service agencies to support the Community Outreach Manager in coordinating events, partnerships, and program activities. Safety, Compliance, and Facility Operations (45%) • Follow and help enforce organizational policies and procedures to ensure safe and effective operations of The Junction and its program spaces. • Learn and maintain working knowledge of Junction equipment, systems, and physical spaces. • Maintain confidentiality and handle sensitive information in accordance with organizational policies. • Verify client eligibility prior to distributing resources or services. • Conduct routine checks of the building and grounds to support safety and security. • Secure and lock The Junction facility, rooms, and spaces at the end of shifts or as assigned. Community Relations (10%) • Support the Junction Manager in engaging with community groups and promoting The Junction. • Assist with coordination and communication for community and agency events to ensure effective planning, promotion, and execution among staff, volunteers, and participants. QualificationsAssociate’s degree coursework in Human Services or a related field, or equivalent combination of education and relevant experience. • Experience in shelter services, social services, community programming, hospitality, or customer-facing support roles. • Training or certification in relevant areas such as CPR/First Aid, trauma-informed care, or de-escalation techniques preferred. • Ability to multitask effectively and function in a fast-paced, high-stress environment. • Ability to establish and maintain appropriate professional boundaries with clients and program participants. • Ability to assess client needs and connect individuals with appropriate agency or community resources. • Ability to appropriately address and redirect client behavior when needed in a professional and trauma-informed manner. • Working knowledge of Microsoft Office and familiarity with operational reporting or data entry systems. • Strong organizational skills with the ability to work independently and manage priorities effectively. • Strong written and verbal communication skills. • Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time. The employee is frequently required to stand, walk, use hands to finger/handle/feel, reach with hands and arms; climb or balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without cause.

Responsibilities

The Junction Assistant manages daily hospitality and facility operations to create a safe, welcoming environment for clients and volunteers. Key duties include connecting individuals with resources, overseeing the welcome desk, and ensuring building security and compliance.