Do you want to be part of one of the most exciting digital signage firms across Europe? At Grassfish, we revolutionise in-store experiences for top brands like BMW, Porsche, O2 Telefonica, Commerzbank, Lufthansa, or SPAR. As part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, we are shaping the future of digital retail.
We are looking for a Junior 2nd level Support Technician (f/m/d) based in Vienna and we hope you want to push the boundaries of digital innovation together with your team! In this role you will start managing incoming support cases whilst you are eager to learn, grow, and make a positive impact on our customers. You’ll receive mentorship and training to gradually take on more complex tasks and grow your technical and customer service skills.

YOUR PROFILE

At Grassfish, we are always moving forward. We believe the person we are looking for is curious, thinks and acts one step ahead, and strives to make a lasting difference in our customers’ minds and hearts.

We are now looking for someone with….

• A moderate level of technical competence and some relevant professional experience
• Knowledge of and experience working with Bash Terminal and Windows CMD
• A curiosity for digital solutions and the ability to explain technical concepts to non-technical users
• A reliable, service-oriented, and well-organized working style that keeps everything running smoothly
• The ability to work independently while also being a true team player
• A self-motivated attitude with flexibility and adaptability, plus strong communication skills in both German and English
• Familiarity with remote support tools such as TeamViewer, MeshCentral, Citrix AnyConnect and RDP plus VPN.

• Provide user support requests via email, phone, and Teams video calls in both German and English
• Accurately log and update cases in the case management system
• Forward complex cases to internal teams to ensure the best possible solution
• Follow up with customers to share updates and ensure satisfaction
• Monitor recurring issues and assist in identifying early signs of potential system problems
• Carefully document any changes made to customer systems for clarity and consistency