DESCRIPTION

Are you a person who loves chasing new opportunities, solving problems, and building connections? Then we need you!
We’re on the hunt for an energetic Junior Account Development Representative (ADR) with a knack for clear, friendly communication. In this role, you’ll split your time between reaching out to new leads and turning prospects into clients and being the go-to hero for our existing clients with top-notch, responsive support. If you’ve got a way with words—whether it’s calls, chats, or emails—and you’re ready to make an impact across multiple channels, we want to hear from you!

EXPERIENCE WITH:

• HubSpot (or similar CRM)
• Communication tools such as Slack, Teams, WhatsApp, Telegram
• Phone calls (both cold and warm leads)
• Basic understanding of internet marketing
• Willingness to learn and continuously improve skills and knowledge
• Ability to provide excellent customer service

OPTIONAL SKILLS

• Understanding of e-commerce and affiliate program models
• Additional language
• Experience in Customer Success/Support in IT or SaaS environments is preferred but not required.
• Experience with LinkedIn outreach

• Lead Qualification: Engage in initial conversations with leads to understand their needs, fit, and budget. Assess whether a lead meets the criteria to become a sales opportunity, using our custom internal framework based on the BANT methodology (Budget, Authority, Need, Timing).
• Prospecting & Outreach: Research and prospect for new leads and former clients using multiple channels, including Teams, WhatsApp, Telegram, LinkedIn, and email.
• Initiate Contact: Call or email to qualify potential clients, set up meetings, or forward qualified leads to account executives.
• CRM Management: Maintain accurate records of all sales and support activities in the CRM.
• Customer Support: Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
• Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.
• Customer Experience: Ensure a positive customer experience through timely and effective communication.
• Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.