Job Brief:

We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.

Your Responsibilities:

Account Support - eCommerce & Cross-Border

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
• Support in executing strategic account plans and onboarding new clients
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
• Maintain accurate client records, contact databases, and account activity logs in the CRM
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Revenue Support

• Assist in identifying upsell and cross-sell opportunities within existing accounts
• Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions
• Track and report on account revenue performance against targets on a regular basis
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Customer Relationship Management

• Act as a first point of contact for day-to-day client queries and service-level concerns
• Develop a strong understanding of each client's logistics requirements and business model
• Escalate complex issues with a clear summary and recommended resolution
• Contribute to process improvements that enhance client satisfaction and delivery efficiency
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Reporting & Pipeline

• Maintain and update CRM data, sales pipelines, and activity reports consistently
• Prepare weekly account status updates and performance dashboards for senior review
• Track client onboarding milestones and ensure all documentation is in order
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Stakeholder Coordination

• Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts
• Support representation at industry events, trade shows, and client meetings as required
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Requirements

Your Qualifications:

• Bachelor's degree in Business, Logistics, Marketing, or a related field
• 1-3 years of experience in account management, logistics coordination, or client-facing sales roles
• Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage
• Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace
• Strong communication skills in English
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