CATO Location Services is a fast growing, recognised driving force behind the entertainment industry in Australia.
A new opportunity to join a team of like-minds who embody collaboration and innovation has been created to support and provide exceptional service to our clients.
Our workplace is situated in a creative corner of Marrickville.
You will form part of our Client Experience team and report through to the Operations Manager to drive seamless end to end outcomes for your client relationships.
If what we share below sounds like the gig for you - we’d love to hear from you!

• Coordinate and deliver end to end client requirements for specific events and production projects.
• Own the retention and potential growth of our industry partners with a defined portfolio of clients.
• Build and maintain exceptional relationships with your key clients and manage all aspects of a particular ‘job’ including but not limited to: Film productions and community events across Sydney.
• Outbound Sales calls to existing and archived clients to generate new business opportunities.
• Gather feedback on how we are doing by reaching out regularly to hear client thoughts, challenges and how we can do it better!
• Comply with relevant legislation, company policies and procedures through training, assessment and monitoring programs. This includes; regular training on sales and account management techniques, CATO services and processes.
• Collaborate with all departments to ensure client requirements relating to location services are being met.
• Act as an internal point of escalation for post-engagement related client queries.
• Quoting and invoicing for all jobs assigned to you.
• Support various department managers in the day to day.
• Input bookings into our system and support the allocation of shifts when required.
• Operational requirements in scheduling and logistics dependent on job and client needs.
• This role is considered a hybrid role which brings together account management and operational process requirements.