COMPANY DESCRIPTION

Doka is one of the world’s leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries.

SUMMARY OF POSITION

We are seeking a motivated and detail-oriented Junior Account Manager to support our sales and account management efforts in the formwork and shoring industry. This individual will play a key role in building and maintaining client relationships, assisting in the sales process, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a proactive attitude, and a desire to grow within the company.

QUALIFICATIONS

• Bachelor’s degree in Business, Construction Management, Engineering, or a related field (or equivalent experience).
• 1-2 years of experience in sales support, account management, or customer service, preferably within the construction or formwork and shoring industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in CRM tools and Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities, with attention to detail and the ability to meet deadlines.
• Willingness to travel to job sites and client meetings as needed.
• Knowledge of formwork, shoring, or scaffolding systems and related construction processes.
• Experience reading construction blueprints and technical drawings.
• Proven ability to manage multiple projects in a fast-paced environment.

• Assist in managing a portfolio of clients, maintaining regular communication, and ensuring their needs are met.
• Act as a primary point of contact for client inquiries and provide timely updates on project progress.
• Collaborate with senior account managers to prepare and deliver accurate proposals, quotes, and project timelines.
• Identify opportunities to upsell products and services that enhance project outcomes.
• Coordinate with internal teams, including engineering, logistics, and field services, to ensure smooth execution of client projects.
• Track and manage project timelines, ensuring materials and services are delivered on schedule.
• Conduct market research to stay informed on industry trends, competitor offerings, and client developments.
• Identify potential new business opportunities within the assigned region or client base.
• Maintain accurate client records in the CRM system, including project updates, communications, and sales forecasts.
• Prepare reports for management on account activities, sales performance, and client feedback.