Are you an organized person who loves working with people? Would you like to be a part of creating something new and bringing a client’s dreams into reality?
As an Account Manager at Merit Manufacturing, you’ll get the chance to learn about the exciting new things happening in the personal care industry and work with brands to create and launch new products.
You don’t need to know anything about how shampoo is made, you just have to be passionate about working with people and driving on internal deadlines.
You’re not going to have boring days and you’re going to build a career at Merit as you learn how every facet of this business operates.

Apply now, because there really aren’t other opportunities out there like this

• Inc 5000 fastest growing company
• Friendly Team Environment
• Opportunity for Career Growth
• Performance Bonus Opportunities

GET TO KNOW US:

Merit is a contract manufacturer that makes personal care products, cleaning products, and much more. We formulate, mix, bottle, and ship products for nationwide brands. We get to create fun products, dream up new ideas, solve problems, and work as a team each day. When we’re don, we’ve made something we can actually hold in our hand and be proud of.
Merit is located in Warren, Michigan, where we have built a state of the art facility. We’ve seen incredible growth since we began in 2017 because of our dedication to customer satisfaction and our investment in talent and rewarding greatness among our team.
Merit is going to keep growing and this is your chance to be a part of that success story.
Merit prides itself on growing its leaders from within and has a strong emphasis on giving our employees the tools needed to excel at their role and pursue new internal opportunities that will continue to keep them motivated, challenged, and continually learning.

SUMMARY OF THE POSITION:

The role of Junior Account Manager plays a crucial role in supporting our client relationships and ensuring their satisfaction.
You will work closely with experienced account managers as well as our seasoned chemistry team to help bring a brand’s products to life. You will be assigned a portfolio of customers
This role is accomplished successfully by committing to timely responses, setting clear expectations, and collaboratively working through any issues that may arise. This role is responsible for managing critical product details, processing orders, updating bill of materials, managing customer inventory, working to track supply and production timelines, and assisting with coordinating of shipping finished goods with the Warehouse team. This role will also be responsible for managing tasks and projects milestones as related to New Product Development projects.

QUALIFICATIONS:

• 2 years experience working in customer service role
• Experience using a CRM or ERP system is a plus
• Experience in manufacturing environments preferred
• Proficient in Microsoft Office 365 programs

• Must follow all Safety Guidelines and Protocols—safety is #1!
• Responsible for entering re-orders by verifying pricing, bill of materials, and creating the necessary work orders.
• Works with Procurement to source packaging
• Working with the customer to establish production and new product launch timelines
• Timely response of all customer inquiries, less than 24-hour response time mandatory
• Monthly inventory reporting to clients
• Escalating production updates to key internal stakeholders
• Sending of bi-weekly open order reports to support On-Time Delivery metric
• Shared management and upkeep of the customer shared file drive
• Submitting document change updates to the quality team for bill of material, shipping label, or label artwork changes
• Works with the warehouse team to verify part numbers for component receipts
• Helps to create and update Fill and Assembly specifications
• Responsible for escalating quality issues to the QA Manager
• Relentless attention to detail and accurate communications