Junior Account Manager role looking after all aspects of delivery of allocated accounts whether PFM or PSS contracts including budgets and P&L.

VOCATIONAL AND TECHNICAL SKILLS

Essential
IOSH as a minimum
Awareness / knowledge of Health & Safety issues
Good IT skills including Microsoft Office
Desirable

EXPERIENCE

The job holder will be required to have experience within soft services, ideally cleaning including specialist cleaning. Preferably previous management of multiple accounts.

INTERPERSONAL SKILLS

When dealing with client personnel and at all levels, the job holder must use tact and diplomacy in order to get co-operation from client personnel and when dealing with visitors.

Responsible for the smooth running of support services on client sites including:

• Management of Account Manager within the region including all HR functions and provide support as required;
• Ensuring holiday and sickness cover provided for smooth running of allocated contracts;
• Keeping the client up to date of any holiday or sickness absence and reassure them that the will be fulfilled as per the contract;
• Management of HR process including recruitment, leavers, payroll arbitration;
• Ensure staff on site have all necessary equipment, uniform and consumables to carry out their duties;
• Ensure planned maintenance task are scheduled as per the client mandate
• Raising purchase orders via the WebExpenses system;
• Ensure works/consumables for invoicing are added to the monthly recharge spreadsheet for invoicing on 24th of the month;
• Carry out monthly audits on each site and provide copies of the audit to the client and provide feedback to the operatives on site;
• Ensure site folder is up to date, including RAMS, SSOW, COSHH sheets, etc;
• Carry out Health and Safety on site including delivery of toolbox talks, online training;
• Report any accidents, incidents or near misses as per the Pareto procedures;
• Help to mobilise new contracts on site including TUPE consultations with incoming teams;
• Monitoring of the pss-helpdesk@paretofm.com;