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Junior Account Manager (Remote) - Client Success (EU Clients) at stearis agency

, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Task Management, Email Communication, WhatsApp Communication, Status Updates, Information Collection, Issue Spotting, Escalation, Record Maintenance, Template Usage, Checklist Usage, Process Improvement, English Proficiency, Organization, Detail Focus, Reliability

Industry

Description

You’ll support our clients while we source and deliver products from Asia to Western Europe. Your job is to keep communication clean, keep tasks moving, and make sure clients always know the next step. Tasks Reply to client messages (email / WhatsApp) in a clear, friendly, professional way. Send weekly status updates using our template (what’s done, what’s next, what we need). Collect missing info from clients (specs, quantities, deadlines, delivery info). Spot issues early (delays, missing approvals, unclear specs). Escalate to your manager fast with facts + options. Help keep everything organized so nothing gets missed. Maintain clean records: quotes, approvals, product specs, shipping details. Use templates and checklists consistently. Suggest small improvements when you see repeat problems. Requirements 1+ year in a coordination role (customer support, operations, assistant PM, account support) or strong internship / trainee experience with proof you can handle responsibility Strong written + spoken English Very organized and detail-focused Reliable: you don’t disappear, you follow through Nice-to-have Any experience with e-commerce, sourcing, manufacturing, logistics German language Experience with clients (B2B or B2C) Benefits Remote-first (work from anywhere) Paid onboarding + weekly mentorship Clear growth path (Junior → Account Manager → Senior) Monthly performance bonus (based on communication + follow-ups) 90-day salary review (raise if you hit targets) Tools/equipment or internet support budget Annual learning budget (courses/certifications)

Responsibilities

The role involves supporting clients by maintaining clear communication, ensuring tasks progress smoothly, and keeping clients informed about the next steps in the sourcing and delivery process from Asia to Western Europe. Key tasks include responding to client messages, sending structured weekly updates, collecting necessary information, and proactively identifying and escalating potential issues.