Job Description

ABOUT US

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

ABOUT THE ROLE

Due to continued growth, MyIntegra is looking for a detail-oriented and motivated Junior Account Specialist to join our team in a full-time, permanent role. In this position, you’ll play a key part in ensuring the accurate and timely processing of invoices, supporting internal teams, and maintaining data integrity in Salesforce. You’ll be the go-to person for resolving invoice-related queries and helping providers receive prompt payments.

KEY RESPONSIBILITIES:

• Accurately enter and process invoices in line with internal procedures.
• Manage the invoice email inbox and respond to provider queries.
• Maintain and update data in Salesforce to ensure accuracy and compliance.
• Action support tickets and resolve transaction issues efficiently.
• Collaborate with the Customer Service team to troubleshoot and resolve payment-related concerns.

To thrive in this role, you’ll bring:

• At least 1 year of experience in clerical, accounting, banking, or data entry roles.
• Intermediate Microsoft Excel skills.
• Experience in accounts payable/receivable, billing, or bookkeeping.
• Strong attention to detail and excellent organisational skills.
• Ability to work both independently and as part of a team.
• A calm, focused approach under pressure.
• Familiarity with Salesforce, OCR tools, and NDIS processes (desirable).
• Understanding of the Privacy Act and NDIS Code of Conduct is desirable