Junior Analyst, Commercial Experience Service Delivery

at  Diageo

Job Description :
Order Entry - Job Summary and Description
Job Purpose:
The E2EC Order Entry Advisor ensures the efficient operation of order processing from incoming orders to final deliveries. This role is critical for ensuring seamless order-to-ship processes and resolving any end-to-end issues. The position involves close business collaboration with market logistics, sales, and order management executive teams.
The advisor is responsible for high-level customer service, ensuring timely and accurate order entry while minimizing manual errors. The role also requires strict adherence to internal control procedures and efficient resolution of customer service queries.
Key Responsibilities:
Manage incoming order processes, including EDI ordering (corrections and issue resolution).
Reprocess orders in case of stock unavailability or price discrepancies.
Handle customer queries and requests efficiently.
Serve as the first point of contact for Order Management Executive Teams.
Continuously enhance service levels by working with internal teams and stakeholders.
Maximize customer satisfaction and ensure order entry accuracy.
Support system and process improvement initiatives.
Communicate with OTC supporting functions for billing processes.
Promote and maintain the CARM Control agenda.
Keep process documentation updated and accurate.
Qualifications & Skills Required:
Essential:
College or university degree.
Strong customer service mindset.
Excellent interpersonal and communication skills.
Advanced MS Excel proficiency.
Desirable:
SAP system knowledge.
Understanding of end-to-end supply chain operations.
Awareness of market and customer-specific requirements.
Key Interactions:
Internal:
Direct team members.
External:
Enterprise Operations functions and team members for query resolution.
Competencies Required:
Problem-solving and analytical thinking.
Effective decision-making.
Business partnering and stakeholder management.
Process adherence and risk management.
Order management and credit control experience.
Change management and process improvement initiatives.
This role is crucial for ensuring smooth financial control and order management processes within the organization while maintaining compliance and optimizing operational efficiencies.
Worker Type :
Regular
Primary Location:
Bogota - EOB
Additional Locations :
Job Posting Start Date :
2025-02-0

Please refer the Job description for details