Job Description :
Job Title
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the Function:
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
About the team:
Purpose of Role:
To be the first point of contact for any queries or service requests in Source to Pay.

TOP Accountabilities

• Manage daily inflow of queries and service requests in STP.
• Language intermediate English
• Ensure timely and accurate resolution of queries and service requests.
• Display a high level of ownership and expertise for addressing queries and service requests.
• Highlight escalations and high priority issues and ask for support where required.
• Actively participate in performance metrics and KPIs to drive continuous process and service improvement.
• Provide inputs to improve cycle time for service request resolutions.
• Provide training and guidance to new team members.
• Provide input on queries and service requests, and develop plans to reduce the number of queries.
• Provide inputs for improvement of user experience.
• Drive team to have continuous focus on user experience.
• Consistently upskilling and reskilling oneself and seek opportunities to learn processes end to end
• Ensure all the relevant PTP controls are operated and adhered to in their area of work.

Qualifications and Experience Required:

Qualifications

• University or technical graduate.

Experience

• 1-2 years experience in a computerised accounting department.
• Exposure to Service Desk/Help Desk
• Exposure to Case management systems
• Customer care and team playing skills.
• Conversant with Purchase to Pay SAP application.

Essential Skills:

• Customer facing experience.
• Passionate about customer/user experience
• Excellent communications skills.
• Good understanding of AP process.

Barriers to Success in Role (Optional):
Inability to:
Lack of PTP process knowledge
Adapt readily to change, multi-task and work in a team.

Communicate, create amazing relationship and network with all the relevant In market companies stakeholders

• Associates are individual contributors
• Requires basic knowledge of practices and procedures within own area
• Applies basic knowledge of business developed through education or past experience
• No supervisory responsibilities; accountable for own contribution
• Solves routine problems using existing procedures and guidelines
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives

• Exchanges basic information, asks questions and checks for understanding

  Flexible Working Statement:
  Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
  Rewards & Benefits Statement:
  Diversity statement:
  Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
  We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
  Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
  Feel inspired? Then this may be the opportunity for you.
  If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
  Worker Type :
  Regular
  Primary Location:
  Bogota - EOB
  Additional Locations :
  Job Posting Start Date :
  2025-05-3

Please refer the Job description for details