Junior Analyst, Risk Management at Razorpay Software Private Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, CRM, Chargebacks, Fraud Detection, Interpersonal Skills, Communication Skills, Listening Skills, Attention to Detail, Organizational Skills, Multitasking Skills

Industry

Software Development

Description

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Roles and Responsibilities Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. Handle transaction queries in case of discrepancies where disputes arise from the customer. Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. Speak to merchants or customers to understand and address queries/concerns. Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. Skills and Experience Bachelor's Degree. Freshers, knowledge about a customer support app or CRM , such as freshdesk Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks. Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Responsibilities

The Junior Analyst will monitor transactions and merchants to identify risks and fraud, taking immediate action as necessary. They will also handle transaction queries and work closely with partner banks to manage chargebacks and customer disputes.