REQUIREMENTS:

• Knowledge of Dynamics AX/ 365/ Business Central
• Experience in supporting and administering Business Applications
• Knowledge of Jet Report design
• Knowledge of Power BI, including dashboard creation and data connectivity
• Knowledge of Databases, like SQL Server, MySQL including SQL scripting
• Strong problem-solving skills with a ‘can-do’ attitude
• Ability to provide exceptional customer services in a fast-paced environment.
• Ability to troubleshoot and investigate route cause of problems
• Demonstrate initiative, with the ability to work independently or as part of a team
• Ideally 3rd level Qualification in Computer Science, Accounting or Business

ROLE PURPOSE:

Actavo is an international strategic operations partner, offering a multitude of services across different sectors to our many valued clients. While our service offerings are diverse, what we have in common across all our operations is an unwavering commitment to delivering excellence for our clients and their customers, underpinned by rigorous quality standards, a multi-award-winning safety performance and industry-leading customer experience.
You will join our Business Systems Team in IT Department, reporting to the ERP Application Manager. The Junior Application Administrator reinforces the IT Team with a combination of technical and functional knowledge and although this role supports all aspects and channels within Business System.

Benefits:

• Employee assistance programme
• Refer a friend scheme
• Cycle to work scheme
• Maternity pay
• Ample free on-site parking
• Employee discounts - on hotels, gyms, electronics and more
• Educational assistance
• Modern office with excellent facilities
• Career progression opportunities
• Long Service Awards
• Life assurance - 4 times your annual salary

PRINCIPAL RESPONSIBILITIES:

• Establishing the root causes of application errors
• Escalating concerns to the Senior ERP Specialists
• Handle incidents and changes in the ticketing system
• Identify reoccurring issues and test possible solutions to prevent them
• Works with end-users to analyse, and improve business processes in the ERP system
• Support weekly and monthly reports and ensure they are generated in time
• Perform proactive maintenance to ensure system stability, accuracy, and performance
• Provide first and second-line support for business applications including Business Central(4PS), Dynamics CRM, Jet Reports, and other applications
• Support data integrity and perform data queries using SQL
• Collaborate on system upgrades, integrations, and business process enhancement projects
• Support Jet Reports, including template management, user queries, and data validation
• Assist with Power BI dashboards and reporting, providing data connections, basic troubleshooting, and end-user support
• Help drive knowledge sharing and user training across departments, encouraging best practice usage of systems