Junior Application Engineer at Rank Group

, Plaines Wilhems, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Application Management, Cloud Concepts, SQL, API, Desktop Computing, Active Directory, User Account Management, Network Troubleshooting, Customer Service, ITSM Ticketing, Incident Management, Change Management, SLA Management

Industry

Gambling Facilities and Casinos

Description

Company Description Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. Job Description Main responsibilities Provide IT Users with technical support and advice regarding the proper use and functionality of Application Manage all production / non-production Application Environments. Plan and coordinate with different teams to deploy software applications on Windows / clouds. Ensure business continuity by restoring service and resolving production issues related to an application. This can range from fixing code, data, or configuration files in production to rerunning processing cycles to correct data errors. Perform Unit testing of Applications after complex bug-fixes or enhancements - Identification and documentation of unit test cases for the enhancements, Unit testing of the Applications after complex production fix or enhancements Perform system testing for all code changes in scope and deploy the code change in QA environment for user acceptance testing Monitoring and Event Management of production applications/systems Managing critical application failure Qualifications Knowledge & Experience Minimum 2 years of experience as an Junior Application Analyst or Service Desk previous experience in supporting applications General knowledge on Cloud concepts Knowledge on basic SQL & API General knowledge of desktop computing Active Directory and User Account Management Basic Network and troubleshooting skills Ability to troubleshoot technical support issues Excellent customer Service communication skills (both verbal & written) Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow) – Incident, change and SLA management knowledge. #LI-Hybrid #LI-MN1 Additional Information Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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Responsibilities

Provide technical support and advice to IT users regarding application functionality. Manage application environments and ensure business continuity by resolving production issues.