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Junior Application Support Analyst at BET Software Careers Site

, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, SQL, Monitoring Tools, Dynatrace, Elastic, Grafana, Prometheus, ITIL Foundation, Technical Troubleshooting, SOP Documentation, Database Maintenance, Data Integrity, Communication Skills, Software Testing, Issue Escalation

Industry

IT Services and IT Consulting

Description

* Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous). * Experience in ITIL Foundation (Advantageous). * Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross-functional platforms and teams. * Ability to be flexible and capable of adapting and offering support across various departments and product teams. * Understanding of documenting SOP’s in a software-related environment. * Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures. * Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision.

Responsibilities

Provides first-level technical support for software systems by identifying, troubleshooting, and resolving issues using standard operating procedures. Responsibilities include logging product issues, monitoring system dashboards, and collaborating with cross-functional teams to ensure SLA compliance.