JOB DESCRIPTION SUMMARY

Based in Watford

JOB DESCRIPTION

• JOB TITLE: Junior Application Support Analyst

ABOUT US

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL

• Diagnose and resolve day-to-day live system incidents across a range of bespoke systems.
• Manage workflow of bugs and small enhancements through development to resolution.
• Documenting system processes and providing training to end users.
• Share knowledge and expertise with others, supporting business users as required.
• Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required.
• Liaise with other support/development teams to resolve cross-system issues and Work with commercial team to manage new SSO’s, moves, merges and driver issues.
• Report on progress of prioritised work and any changes to it.
• Providing 2nd line App Support to the desktop team and end users, troubleshooting issues across all our platforms.