Tasks

As a Junior Application Support Specialist, you will:

• Analyze technical customer inquiries and check what actually happened in the system.
• research in tools such as HubSpot, Linear, Slack, Sentry, Logs and internal admin systems
• Examine specific cases, e.g., file transfers, timestamps, system events, or error messages.
• Structure technical problems in such a way that product development and engineering can work with them quickly.
• Create clear bug reports with context, customer impact, priority, and relevant details.
• Track tickets end-to-end and ensure that open issues are not left unresolved.
• Customer Success: Inform customers and internal teams with clear status updates
• Coordinate technical discussions with contacts on the customer side
• Implementations provide support when technical questions or dependencies arise.
• Document recurring problems, workarounds, and internal processes.
• to help build our support and escalation processes

qualification

We don't care as much about whether you have many years of professional experience. More important are structured thinking, clear communication, the ability to learn, diligence, and ownership.

We are looking for people who want to understand problems, compile information clearly, and not just pass on issues, but follow them up until they are resolved.

Must-have

• Excellent German skills, both spoken and written, at least C1 level.
• Good English skills, at least B2 level
• structured, analytical and solution-oriented thinking
• clear, binding and professional communication
• high reliability and the ability to consistently follow up on open issues
• Interest in software, technical systems and digital processes
• Don't be afraid of technical details such as logs, IDs, timestamps, data, or error messages.
• Ability to combine information from different sources and derive a clear assessment from it
• Ability to translate between customer perspective and technical perspective
• careful handling of sensitive and documentation-relevant data
• Calm and structure even in unclear or urgent situations