Siren Craft Brew is on a mission to create flavour-forward, world-class beers with a bold and creative twist and our bar is an extension of that energy — friendly, creative, inclusive, and full of people who care about what they do. We’re not just pouring pints; we’re crafting an experience.
We are seeking a dynamic and motivated Junior Assistant Manager to join our team, focusing on delivering exceptional hospitality and enhancing the overall guest experience. This entry-level leadership role is ideal for individuals with a passion for customer service and attention to detail.
You will assist in the daily operations of the venue, support the management team, and act as a key point of contact for guests and staff.
Love great beer? Great people? Good times? You’re gonna fit right in.

Key Responsibilities:

• Providing top level customer service and engagement with guests,
• Greet and interact with guests to ensure a welcoming, personalized, and memorable experience.
• Resolve guest concerns or complaints promptly and professionally, escalating when necessary.
• Assist in staff supervision, including shift preparation, and team motivation and in-house incentives.
• Maintain a high standard of cleanliness, presentation, and ambiance throughout guest areas.
• Collaborate with the kitchen, marketing team and other Front Of House Managers to ensure seamless service delivery.
• Maintain up-to-date knowledge of services, offerings, and promotions to make appropriate recommendations to guests.
• Assist with training new staff on hospitality standards and service protocols whilst also continually improving existing standards to be the best operator in the area.
• Monitor and report guest feedback to help shape ongoing service improvements. (NPS and Google)
• Aiding in day-to-day running of the venue, taking a lead on shifts in the absence of Senior Management.
• The Junior Assistant Manager role does not involve remote working but there is an element which requires you to be able to pick up the phone in an emergency outside the usual work hours.

The above job description is a non-exhaustive list and you may be required to carry out further tasks specified by the company that are outside of your job description on occasion, to meet the needs of the business.
Salary range is based off of a base salary of £28,750 and tronc (estimated up to £4,000) variable on sales across an annual period.
45 Hour Per Week
Job Type: Full-time
Pay: £28,750.00-£32,750.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Store discount

Work Location: In perso

• Providing top level customer service and engagement with guests,
• Greet and interact with guests to ensure a welcoming, personalized, and memorable experience.
• Resolve guest concerns or complaints promptly and professionally, escalating when necessary.
• Assist in staff supervision, including shift preparation, and team motivation and in-house incentives.
• Maintain a high standard of cleanliness, presentation, and ambiance throughout guest areas.
• Collaborate with the kitchen, marketing team and other Front Of House Managers to ensure seamless service delivery.
• Maintain up-to-date knowledge of services, offerings, and promotions to make appropriate recommendations to guests.
• Assist with training new staff on hospitality standards and service protocols whilst also continually improving existing standards to be the best operator in the area.
• Monitor and report guest feedback to help shape ongoing service improvements. (NPS and Google)
• Aiding in day-to-day running of the venue, taking a lead on shifts in the absence of Senior Management.
• The Junior Assistant Manager role does not involve remote working but there is an element which requires you to be able to pick up the phone in an emergency outside the usual work hours